Request-based chat - Start and import chat from Workspace

---
title: Request-based chat - Start and import chat from Workspace
description: Initiate a conversation with the requester to resolve the ticket.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/initiate-chat-agent-workspace.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Agent actions, Use ITSM and HRSD integrations with Microsoft Teams, Use Microsoft Teams integration for Employee Experience, Use, ServiceNow for Microsoft Teams and Microsoft 365, EmployeeWorks, Employee Service Management]
---

# Request-based chat - Start and import chat from Workspace

Initiate a conversation with the requester to resolve the ticket.

-   **[Request-based chat - Start and import chat from field decorator](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/initiate-chat-record-field-decorator-workspace.md)**  
Interact with a requester in Microsoft Teams for an issue related to an incident, request item, change request, and a catalog task ticket to quickly resolve the ticket.
-   **[Request-based chat - Start and import chat from Start Microsoft Teams chat action](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/initiate-chat-agent-ws.md)**  
Interact with a requester in Microsoft Teams from the workspace to quickly resolve the ticket.
-   **[Import messages from Agent Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/import-messages-agent-workspace.md)**  
You can import the conversation with a user from the agent workspace and append them in the **Comments** to store all the important messages in the ServiceNow.

**Parent Topic:**[Agent actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/agent-sn-ms-teams.md)