Employee Center for IT Service Management

---
title: Employee Center for IT Service Management
description: Employee Center for IT Service Management \(ITSM\) helps you improve the self-service capabilities and perform diverse admin and service management tasks from a dynamic unified employee portal.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/itsm-ec-landing.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [EmployeeWorks, Employee Service Management]
---

# Employee Center for IT Service Management

Employee Center for IT Service Management \(ITSM\) helps you improve the self-service capabilities and perform diverse admin and service management tasks from a dynamic unified employee portal.

\[Omitted image "itsm-ec-functionalities.png"\] Alt text: This image lists the EC capabilities and benefits for ITSM.

## Get started

<table id="table_xns_mdm_s2c" class="nav-card presentation"><tbody><tr><td>

[Explore\[Omitted image "bus-explore.svg"\] Alt text:Employee Center with the IT Service Management suite enhances the service experience leveraging a unified portal environment.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/explore-itsm-ec.md)

</td><td>

[Configure\[Omitted image "bus-sdlc.svg"\] Alt text:Configure Employee Center for ITSM to enhance your portal experience and enhance your service delivery.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/config-itsm-ec-new.md)

</td><td>

[Use\[Omitted image "bus-alignment.svg"\] Alt text:Use Employee Center to enhance the IT Service Management experience for both admins and employees.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/use-itsm-ec-new.md)

</td></tr></tbody>
</table>## Additional resources

-   Learn more about what's new and changed, see the [HR Service Delivery release notes](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/release-notes/hr-service-delivery-landing.md).
-   Log in to your ServiceNow® account and find additional information about implementing and deploying  features at [Employee Service Management](https://mynow.servicenow.com/now/best-practices/collections/employee-service-management-best-practices).
-   Access real-time courses, self-paced training, and career resources at [ServiceNow University](https://learning.servicenow.com/lxp/en/pages/servicenow)
-   Find useful resources related to your role and explore best practices at the [Customer Success Center](https://www.servicenow.com/success.html).
-   Connect with other Customer Service Management users at [Now Community](https://www.servicenow.com/community/).