Link ServiceNow user account to Microsoft Teams application for Virtual Agent

task australia Updated Sep 10, 2026 1 min read link-user-teams-va.md

Link your ServiceNow account to an Microsoft Teams application to access the non-public Virtual Agent topics that use ServiceNow records.

Before you begin

Role required: user

The authentication step occurs in your instance or in a Service Portal set by your admin.

Procedure

Open the Microsoft Teams application.
Find your Virtual Agent bot.
Start a conversation with your Virtual Agent bot.

The bot then presents a prompt that provides options to authenticate Link to ServiceNow, continue as a guest user, or see the help menu Check out Tips.
Select Link to ServiceNow to authenticate.

Authentication directs you to your instance or a Service Portal set by your admin. If you aren’t already logged in to your instance or a Service Portal, you’re prompted to enter your login credentials.

Note:

The administrator can auto-link the ServiceNow user accounts to Microsoft Teams. For more information, see Account linking in pre-built messaging integrations.
On the confirmation dialog, select Confirm to link your account.

Parent Topic:Employee actions

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---
title: Link ServiceNow user account to Microsoft Teams application for Virtual Agent
description: Link your ServiceNow account to an Microsoft Teams application to access the non-public Virtual Agent topics that use ServiceNow records.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/link-user-teams-va.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Employee actions, Use ITSM and HRSD integrations with Microsoft Teams, Use Microsoft Teams integration for Employee Experience, Use, ServiceNow for Microsoft Teams and Microsoft 365, EmployeeWorks, Employee Service Management]
---

# Link ServiceNow user account to Microsoft Teams application for Virtual Agent

Link your ServiceNow account to an Microsoft Teams application to access the non-public Virtual Agent topics that use ServiceNow records.

## Before you begin

Role required: user

The authentication step occurs in your instance or in a Service Portal set by your admin.

## Procedure

1. Open the Microsoft Teams application.

2. Find your Virtual Agent bot.

3. Start a conversation with your Virtual Agent bot.

The bot then presents a prompt that provides options to authenticate **Link to ServiceNow**, continue as a guest user, or see the help menu **Check out Tips**.

4. Select **Link to ServiceNow** to authenticate.

Authentication directs you to your instance or a Service Portal set by your admin. If you aren’t already logged in to your instance or a Service Portal, you’re prompted to enter your login credentials.

**Note:**

The administrator can auto-link the ServiceNow user accounts to Microsoft Teams. For more information, see [Account linking in pre-built messaging integrations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/va-adapter-autolinking.md).

5. On the confirmation dialog, select Confirm to link your account.

**Parent Topic:**[Employee actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/employee-sn-ms-teams.md)