Manage your appointments

task australia Updated Sep 10, 2026 1 min read manage-appointments.md

Raw file servicenow.com

Update or cancel upcoming appointments or provide feedback for completed appointments.

Before you begin

Role required: none

Procedure

Navigate to All > Self-Service > Employee Center.
From My active items, select Appointments.
Select an Appointment category and Appointment state to filter the list of appointments.
Select an appointment to open the Appointment details page.
From the context menu, select an option based on your requirement.

Note: You can perform these actions from the Appointment list page or the Appointment details page.

Choice	Action
Cancel	The Cancel appointment window opens. You can cancel the appointment by selecting Yes, cancel.
Update	The Schedule appointment page opens. The fields are pre-filled with the appointment details. You can edit the details and reschedule the appointment. For more information about scheduling an appointment, see Schedule an appointment.
Give Feedback	The Give feedback window opens. You can select a rating and provide additional comments. This option is available only if the appointment state is Complete. You can only give one feedback for an appointment. For more information about providing feedback, see Use the integrated experience and service feedback.

Choice

Action

Cancel

The Cancel appointment window opens. You can cancel the appointment by selecting Yes, cancel.

Update

The Schedule appointment page opens. The fields are pre-filled with the appointment details. You can edit the details and reschedule the appointment.

For more information about scheduling an appointment, see Schedule an appointment.

Give Feedback

The Give feedback window opens. You can select a rating and provide additional comments.

This option is available only if the appointment state is Complete. You can only give one feedback for an appointment.

For more information about providing feedback, see Use the integrated experience and service feedback.

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---
title: Manage your appointments
description: Update or cancel upcoming appointments or provide feedback for completed appointments.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/manage-appointments.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Schedule an appointment, Using Employee Center Pro, Employee Center Pro, EmployeeWorks, Employee Service Management]
---

# Manage your appointments

Update or cancel upcoming appointments or provide feedback for completed appointments.

## Before you begin

Role required: none

## Procedure

1.  Navigate to **All** &gt; **Self-Service** &gt; **Employee Center**.

2.  From **My active items**, select **Appointments**.

3.  Select an **Appointment category** and **Appointment state** to filter the list of appointments.

4.  Select an appointment to open the Appointment details page.

5.  From the context menu, select an option based on your requirement.

    **Note:** You can perform these actions from the Appointment list page or the Appointment details page.

<table id="choicetable_czy_5m4_4dc"><thead><tr><th align="left" id="d346445e108">

Choice

</th><th align="left" id="d346445e111">

Action

</th></tr></thead><tbody><tr><td id="d346445e117">

**Cancel**

</td><td>

The **Cancel appointment** window opens. You can cancel the appointment by selecting **Yes, cancel**.

</td></tr><tr><td id="d346445e135">

**Update**

</td><td>

The Schedule appointment page opens. The fields are pre-filled with the appointment details. You can edit the details and reschedule the appointment.

 For more information about scheduling an appointment, see [Schedule an appointment](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/schedule-appointment.md).

</td></tr><tr><td id="d346445e157">

**Give Feedback**

</td><td>

The **Give feedback** window opens. You can select a rating and provide additional comments.

 This option is available only if the appointment state is **Complete**. You can only give one feedback for an appointment.

 For more information about providing feedback, see [Use the integrated experience and service feedback](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/using-ex-fdback.md).

</td></tr></tbody>
</table>