Manage calls in Microsoft Teams

---
title: Manage calls in Microsoft Teams
description: Manage conference calls in Microsoft Teams by muting or unmuting participants, or ending the call.As a manager or a conference call host, you can mute conference participants to avoid distraction.As the host or a user with the manager role, you can end a conference call after the discussion ends.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/manage-calls-ms-teams.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use Notify connector for Microsoft Teams, Use Microsoft Teams integration for Agent Experience, Use, ServiceNow for Microsoft Teams and Microsoft 365, EmployeeWorks, Employee Service Management]
---

# Manage calls in Microsoft Teams

Manage conference calls in Microsoft Teams by muting or unmuting participants, or ending the call.

**Parent Topic:**[Use Notify connector for Microsoft Teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/c-agent-ex-use-nc.md)

## Mute participants from Microsoft Teams

As a manager or a conference call host, you can mute conference participants to avoid distraction.

### Before you begin

Ensure that there is an active conference call with one or more participants.

Role required: notify\_admin, major\_incident\_manager, communications\_manager, itil\_admin

### Procedure

1.  Open the active conference call in Microsoft Teams.

2.  Click the participants icon \(\[Omitted image "participants-icon-ms-teams.png"\] Alt text: Participants icon.\) in the toolbar.

3.  Mute an individual participant or mute all participants.

<table id="choicetable_ixy_kbr_tnb"><thead><tr><th align="left" id="d257880e129">

Option

</th><th align="left" id="d257880e132">

Action

</th></tr></thead><tbody><tr><td id="d257880e138">

**Mute an individual participant**

</td><td>

1.  Select the participant name.
2.  Click **Mute**.


</td></tr><tr><td id="d257880e159">

**Mute all participants**

</td><td>

Click the **Mute all** button that appears on the top of the participant list.

</td></tr></tbody>
</table>
## End a call from Microsoft Teams

As the host or a user with the manager role, you can end a conference call after the discussion ends.

### Before you begin

Role required: notify\_admin, major\_incident\_manager, communications\_manager, or itil\_admin

### Procedure

1.  Open the active conference call in Microsoft Teams.

2.  Click more options icon \(\[Omitted image "more-options-ms-teams.png"\] Alt text: More options icon.\) in the toolbar.

3.  Click **End meeting**.

4.  Click **Confirm** in the dialog box.


### Result

All users are terminated from the conference call.