Managing ServiceNow for Microsoft Teams and Microsoft 365

---
title: Managing ServiceNow for Microsoft Teams and Microsoft 365
description: Customize and manage different ServiceNow for Microsoft Teams or Microsoft 365 integrations both for Employee Experience and Agent Experience, as required.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/manage-sn-teams.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [ServiceNow for Microsoft Teams and Microsoft 365, EmployeeWorks, Employee Service Management]
---

# Managing ServiceNow for Microsoft Teams and Microsoft 365

Customize and manage different ServiceNow® for Microsoft Teams or Microsoft 365 integrations both for Employee Experience and Agent Experience, as required.

**Important:**

-   From [IT Service Management for Microsoft 365](https://store.servicenow.com/sn_appstore_store.do#!/store/application/14eb9da8c3f310102986a81c8640dd08/2.6.7?referer=%2Fstore%2Fproduct%2F9389b69edbb8e810d27e581adc9619ca) \(version 2.6.7\), ServiceNow for Microsoft Teams is upgraded to ServiceNow for Microsoft 365.
-   From [HR Service Delivery for Microsoft 365](https://store.servicenow.com/sn_appstore_store.do#!/store/application/23364660c3b31010aab55b79c840ddc2/3.3.6?referer=%2Fstore%2Fproduct%2F9389b69edbb8e810d27e581adc9619ca) \(version 3.3.6\), ServiceNow for Microsoft Teams is upgraded to ServiceNow for Microsoft 365.

For upgrading existing Microsoft Teams capabilities to Microsoft 365 applications, see [Integrating ServiceNow with Microsoft 365 applications for Employee Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/setup-sn-ms-teams-ms365.md).

-   **[Manage Microsoft Teams integration for Employee Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/c_employee_ex_mng.md)**  
It offers help for employees to resolve their IT, HR, and UR related issues through Microsoft Teams. Employees can interact with the agents from within Microsoft Teams to resolve their issues.

**Parent Topic:**[ServiceNow for Microsoft Teams and Microsoft 365](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/c_ServiceNowForMSTeams.md)