Exploring ServiceNow Otto for Employee Center Pro
ServiceNow Otto for Employee Center Pro provides a clean employee engagement layer, and offers self-service capabilities, conversational assistance, and enterprise search across multiple applications.
ServiceNow Otto for Employee Center Pro overview
ServiceNow Otto for Employee Center Pro is layered with Employee Center Pro, a multi-department employee destination site that drives employee engagement and productivity. This layer improves productivity, efficiency, and self-service while empowering your users to search more effectively. AI Search, which enables your users to have a powerful consumer-grade search experience.
[Omitted image "emp-center-pro-plus-exploring.png"] Alt text: landing page features for ServiceNow Otto for Employee Center Pro.
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Employee Center Pro
Employee Center Pro expands the portal experience beyond service delivery with employee communication and engagement tools including content publishing, campaigns, and employee communities.
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Unified portal experience
improves employee productivity by reducing the time and effort employees spend looking for services, updates, and information. With the portal, access to information and services across all departments are made simple and can be accessed through any device.
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Extensible service delivery platform
Organizations can easily scale from a single to a multi-department service delivery use case that includes best-in-class home page and specialized widgets designed for multi-department tasking.
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Employee engagement and communication
Employees stay informed on news and events, engage with coworkers and leaders, receive targeted communications, and find cross-enterprise answers.
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ServiceNow Otto
ServiceNow Otto is a growing cross-platform family of generative AI features, which are tasks that a large language model (LLM) can perform.
A skill delivers a feature plus the use case to the user. An example of a skill is chat summarization within a customer workspace. These products provide features and skills that are tailored to meet the needs of users in different workflows.
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Now Assist Framework
The Now Assist framework is supported across the ServiceNow AI Platform.
Note: Now Assist for Employee Center Pro only provides employee or requester conversations and might require other Now Assist products to deliver AI agents or other related features.
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AI Search
Enables you to provide consumer-grade search experiences for your users.
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AI Search architecture
The AI Search index stores data from ServiceNow AI Platform records or external sources and makes that data available for users to search in multiple applications. Search query features use ServiceNow AI Platform technologies to improve the search user experience.
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AI Search configuration
Search administrators configure AI Search indexing and search settings in indexed sources, search sources, search profiles, and search application configurations.
What to explore next
To learn more about configuring ServiceNow Otto for Employee Center Pro, see: Configuring ServiceNow Otto for Employee Center Pro
---
title: Exploring ServiceNow Otto for Employee Center Pro
description: ServiceNow Otto for Employee Center Pro provides a clean employee engagement layer, and offers self-service capabilities, conversational assistance, and enterprise search across multiple applications.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/na-emp-center-pro-exploring.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: concept
last_updated: "2026-08-06"
reading_time_minutes: 2
keywords: [Now Assist for Employee Center Pro, Now Assist, Agentic AI]
breadcrumb: [ServiceNow Otto for Employee Center Pro, EmployeeWorks, Employee Service Management]
---
# Exploring ServiceNow Otto for Employee Center Pro
ServiceNow Otto for Employee Center Pro provides a clean employee engagement layer, and offers self-service capabilities, conversational assistance, and enterprise search across multiple applications.
## ServiceNow Otto for Employee Center Pro overview
ServiceNow Otto for Employee Center Pro is layered with Employee Center Pro, a multi-department employee destination site that drives employee engagement and productivity. This layer improves productivity, efficiency, and self-service while empowering your users to search more effectively. AI Search, which enables your users to have a powerful consumer-grade search experience.
\[Omitted image "emp-center-pro-plus-exploring.png"\] Alt text: landing page features for ServiceNow Otto for Employee Center Pro.
- **Employee Center Pro**
Employee Center Pro expands the portal experience beyond service delivery with employee communication and engagement tools including content publishing, campaigns, and employee communities.
- **Unified portal experience**
improves employee productivity by reducing the time and effort employees spend looking for services, updates, and information. With the portal, access to information and services across all departments are made simple and can be accessed through any device.
- **Extensible service delivery platform**
Organizations can easily scale from a single to a multi-department service delivery use case that includes best-in-class home page and specialized widgets designed for multi-department tasking.
- **Employee engagement and communication**
Employees stay informed on news and events, engage with coworkers and leaders, receive targeted communications, and find cross-enterprise answers.
- **ServiceNow Otto**
ServiceNow Otto is a growing cross-platform family of generative AI features, which are tasks that a large language model \(LLM\) can perform.
A skill delivers a feature plus the use case to the user. An example of a skill is chat summarization within a customer workspace. These products provide features and skills that are tailored to meet the needs of users in different workflows.
- **Now Assist Framework**
The Now Assist framework is supported across the ServiceNow AI Platform.
**Note:** Now Assist for Employee Center Pro only provides employee or requester conversations and might require other Now Assist products to deliver AI agents or other related features.
- **AI Search**
Enables you to provide consumer-grade search experiences for your users.
- **AI Search architecture**
The AI Search index stores data from ServiceNow AI Platform records or external sources and makes that data available for users to search in multiple applications. Search query features use ServiceNow AI Platform technologies to improve the search user experience.
- **AI Search configuration**
Search administrators configure AI Search indexing and search settings in indexed sources, search sources, search profiles, and search application configurations.
## What to explore next
To learn more about configuring ServiceNow Otto for Employee Center Pro, see: [Configuring ServiceNow Otto for Employee Center Pro](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/na-emp-cente-pro-configuring.md)
| title | Exploring ServiceNow Otto for Employee Center Pro |
| description | ServiceNow Otto for Employee Center Pro provides a clean employee engagement layer, and offers self-service capabilities, conversational assistance, and enterprise search across multiple applications. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/na-emp-center-pro-exploring.html |
| release | australia |
| product | Employee Experience Foundation |
| classification | employee-experience-foundation |
| topic_type | concept |
| last_updated | 2026-08-06 |
| reading_time_minutes | 2 |
| keywords | Now Assist for Employee Center ProNow AssistAgentic AI |
| breadcrumb | ServiceNow Otto for Employee Center ProEmployeeWorksEmployee Service Management |