Enhanced chat in Employee Center

---
title: Enhanced chat in Employee Center
description: Learn more about the theme updates and how to get started with Now Assist enhanced chat.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/nass-now-assissist-self-service.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Admin configurations, Configuring Employee Center Pro, Employee Center Pro, EmployeeWorks, Employee Service Management]
---

# Enhanced chat in Employee Center

Learn more about the theme updates and how to get started with Now Assist enhanced chat.

You can see a new theme that is visually-engaging, effective, and user-friendly with the following enhancements:

-   **Enhanced home page theme**: Unifies various types of content, such as requests, articles, and quick links, to create an improved browsing experience. The theme aligns with the latest sets components, a new color scheme, a logo update, and CSS variable adjustments for an improved browsing experience.
-   **Enhanced header**: Helps you navigate to your tasks, requests, favorites, and search effectively.
-   **Enhanced chat**: Offers a conversational search experience in a dynamic dialogue to gather information, provide help, or guide through a process using the search.

## Enhanced theme in Employee Center

This theme provides a more functional and clean design that is visually appealing to users. This theme aligns with the new sets components, a new color scheme, logo update, and CSS variable adjustments.

\[Omitted image "nass-owassist-ec-homepage.png"\] Alt text: EC Home page and nava enhanced chat

## Enhanced header

Enhanced header helps you navigate to my tasks, requests, favorites, and search quickly.

## Enhanced chat

To get started with the Now Assist in Virtual Agent enhanced chat:

-   Install the Now Assist in Virtual Agent application from the store.
-   Ensure that the enhanced chat is configured for the Employee Center portal by virtual\_agent\_admin.
-   Select Employee Center from the Portals tab and select the enhanced chat.

    For more information, see [Display your assistant on a portal, channel, or mobile app](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/display-assistant-portal-channel.md).


**Important:** Pinning chat windows can create responsiveness issues on the following screen resolutions and pixel range.

-   For homepage, my tasks page, my favorites page, and my applications page: Range between 600px and 800px.
-   For topic page: Below 1413px.

Ensure you avoid pinning the chat window and resizing on these screen resolutions.

## More information about Now Assist in Virtual Agent enhanced chat

Want to learn more? Visit these resources about Now Assist in Virtual Agent enhanced chat.

**Important:** By default, pinning a chat window is enabled for Service Portal. For all other portals, an admin needs to create a system property to enable pinning a chat window. For more information, see [ServiceNow® Otto for Virtual Agent system properties](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/nava-sys-props.md).

-   [Enhanced chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/nava-enhanced-chat.md)
-   [ServiceNow Otto for Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/now-assist-in-va-landing.md)
-   [Portal prerequisites for enhanced chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/prerequisites-enhanced-chat.md)
-   [Configure assistants overview](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/configure-now-assist-va.md)
-   [Using ServiceNow® Otto for Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/using-now-assist-in-va.md)
-   [Exploring ServiceNow Otto for Virtual Agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/conversational-interfaces/exploring-now-assist-va.md)