Opt in to unified appointment booking

---
title: Opt in to unified appointment booking
description: Opt in to unified appointment booking and enable it for the Employee Center.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/opt-in-apt-booking.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Appointment Booking, Configuring Employee Center Pro, Employee Center Pro, EmployeeWorks, Employee Service Management]
---

# Opt in to unified appointment booking

Opt in to unified appointment booking and enable it for the Employee Center.

## About this task

If you are using IT Service Management with Employee Center Pro, the default appointment booking experience in the Employee Center is the [Walk-up Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/it-service-management/walkup-experience-landing-page.md). You can opt in to unified appointment booking to allow bookings based on user criteria, categories, and reasons.

**Note:** If you are not using the ITSM Walk-up Experience with Employee Center Pro, unified appointment booking is opted in by default.

## Before you begin

Role required: sn\_hr\_core.walkup\_admin, sn\_walkup.walkup\_manager

## Procedure

1.  Navigate to **All** > **Employee Center** > **Appointment Booking** > **Setup**.

2.  Select the **Yes, opt in to unified appointment booking** check box, then select **Opt-in**.