Setup employee communications

---
title: Setup employee communications
description: Inform and engage your employees.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/setup-employee-comms.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 3
breadcrumb: [Configuring Employee Center Pro, Employee Center Pro, EmployeeWorks, Employee Service Management]
---

# Setup employee communications

Inform and engage your employees.

Employee Center Pro provides a robust suite of features to create, publish, and manage employee communications in a variety of content types and delivery channels. Follow these steps to setup employee communications features:

1.  Make Content Publishing features available to content managers and employees: [Properties installed with Content Publishing](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/properties-with-content-delivery.md).
2.  Set up content translation \(optional\): [Configure Localization Framework for Content Publishing](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ec-int-localization-framework.md)
3.  Customize the out-of-the-box widgets \(optional\):

    -   [Modify the Content Experiences widget](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ecpro-edit-cew.md)
    -   [Modify the Featured News widget](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/modify-featured-news-widget.md)
    -   [Modify the News feed widget](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/modify-news-feed-widget-display.md)
    To view all the widgets installed with Content Publishing, see the widgets section of [Components installed with Content Publishing](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/installed-with-content-delivery.md).

    For information on translating custom widgets, see [Translate a client script message](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_TranslateAClientScriptMessage.md)

    To publish content to a custom widget, you must define the content type and associate it with your custom widget: [Add or modify content type for Content Publishing](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ecpro-manage-content-types.md)

4.  Review the Employee communications features table below and configure the features relevant to your use case.

<table id="table_ywm_ly3_qbc"><thead><tr><th>

Feature

</th><th>

Description

</th><th>

Used with

</th></tr></thead><tbody><tr><td>

[Content Ownership](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ecpro-content-restriction.md)

</td><td>

Define who has permission to create content, where they can publish it, and which employees can view it.

</td><td>

All employee communications

</td></tr><tr><td>

[Content templates](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ec-content-templates.md)

</td><td>

Create a content template to enable content managers to create and publish higher volumes of news article content

</td><td>

News articles

</td></tr><tr><td>

[Content engagement](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ec-content-engagement.md)

</td><td>

Enable Content engagement to provide users with a way to comment and react to news articles and for managers to measure the effectiveness of their content using engagement metrics.

</td><td>

News articles

</td></tr><tr><td>

[Video hosting integrations framework](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/content-providers.md)

</td><td>

Connect Content Publishing with a video hosting service, to make the hosted videos available for content authoring and publishing.

</td><td>

Microsites/Rich content

</td></tr><tr><td>

[Reusable components](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ec-re-usable-components.md)

</td><td>

Configure the following reusable components:-   Audiences for targeting content to users who meet specific criteria.
-   Content destinations for publishing news articles.
-   Content categories to organize news articles.

</td><td>

Microsites/Rich content, News articles and Portal content

</td></tr></tbody>
</table>**Related topics**  


[Portal content](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ec-streamline-content.md)

[Microsites](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ec-rich-content.md)

[News articles](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ec-news-articles.md)

[Managing content requests](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ec-content-governance.md)

[Creating campaigns](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ecpro-campaigns.md)