Setting up the ServiceNow instance for Microsoft Teams integration

---
title: Setting up the ServiceNow instance for Microsoft Teams integration
description: Set up your ServiceNow instance for the Microsoft Teams integrations.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/setup-tenants.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Integrating ServiceNow with Microsoft Teams and Microsoft 365, ServiceNow for Microsoft Teams and Microsoft 365, EmployeeWorks, Employee Service Management]
---

# Setting up the ServiceNow instance for Microsoft Teams integration

Set up your ServiceNow® instance for the Microsoft Teams integrations.

## When to use Pre-published app or Self-configured app configuration

Use the self-configured app or pre-published app configuration based on the following conditions:

-   In case of a single Microsoft tenant to multiple ServiceNow® instances integration, use the self-configured configuration setup.
-   In case of a single Microsoft tenant to single ServiceNow® instance integration, it is recommend to use the pre-published configuration setup. However, you can still use the self-configured configuration setup.
-   In case of a single ServiceNow® instance to multiple Microsoft tenant integration, use the Self-configured configuration setup.

For best practices and guidelines, refer to the Knowledge base article: [https://support.servicenow.com/kb?id=kb\_article\_view&sysparm\_article=KB1586849](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB1586849).

-   **[Setup for integrating pre-published apps with Microsoft Teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/setup-multi-tenant.md)**  
Prepare your environment to set up and configure your ServiceNow instance for Microsoft Teams integrations using the pre-published app configuration.
-   **[Setup for integrating self-configured apps with Microsoft Teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/setup-single-tenant.md)**  
Prepare your environment to set up and configure ServiceNow for Microsoft Teams integrations using the self-configured app.

**Parent Topic:**[Integrating ServiceNow with Microsoft Teams and Microsoft 365](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/setup-sn-ms-teams.md)