Collaboration services for Zoom Team Chat

---
title: Collaboration services for Zoom Team Chat
description: Collaboration services for Zoom helps employees to interact with agents and resolve their IT-related issues from within  the Zoom application.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/sn-cs-zoom-team-chat.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Exploring Collaboration services for Zoom, ServiceNow for Zoom, EmployeeWorks, Employee Service Management]
---

# Collaboration services for Zoom Team Chat

Collaboration services for Zoom helps employees to interact with agents and resolve their IT-related issues from within  the Zoom application.

Collaboration services for Zoom offers the following capabilities:

-   Allows agents and employees to collaborate to resolve a ticket.
-   Enables agents to initiate a Zoom Team Chat with an employee from a task record.
-   Enables agents to import the Zoom Team Chat transcript back to the task record as a comment.
-   Enables employees with specific permissions to view Zoom Team Chat from a task record.

**Parent Topic:**[Exploring Collaboration services for Zoom](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/explore-sn-zoom.md)