Starting and importing a Zoom Team Chat

---
title: Starting and importing a Zoom Team Chat
description: Initiate a Zoom Team Chat conversation with the requester to resolve the ticket and import the chat as task record comments.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/start-import-chat.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Enhance employee experience by integrating ServiceNow with Zoom, Integrating and using ServiceNow with Zoom, ServiceNow for Zoom, EmployeeWorks, Employee Service Management]
---

# Starting and importing a Zoom Team Chat

Initiate a Zoom Team Chat conversation with the requester to resolve the ticket and import the chat as task record comments.

-   **[Start a Zoom Team Chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/start-zoom-chat.md)**  
Start a Zoom Team Chat with an employee through an open ticket to resolve an incident, request item, and change request.
-   **[Import Zoom Team Chat messages](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/import-zoom-chat.md)**  
Import the chat conversation manually or automatically with a user from  Zoom application, which appends and stores the messages in the  Comments section of the ticket in the ServiceNow® instance.

**Parent Topic:**[Enhance employee experience by integrating ServiceNow with Zoom](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/enhance-emp-exp-integrating-sn-zoom.md)