Request-based chat - Start and import chat as guest user from classic view

You can start a Microsoft Teams chat with an external organization user and import chat after you are invited to their chat.

The following configuration must be complete for a guest user from an allowed-domain to initiate or import chat.

Enable chat access to a guest user
Configure external collaboration for a guest user
Add a guest user to the Microsoft Entra ID

For more information, see Enable chat access for guest users for self-configured app, Enable chat access for a guest user for pre-published app, and Guest access in Microsoft Teams.

Note:

As a guest user, you can import chat only if you are present in the allowed-domain but you can initiate a chat. A tag with the label External appears by your name to indicate that you are a guest user and not present in the allowed-domain. For more information, see Add or invite people outside your Teams org to a chat.

Start a Microsoft Teams chat as a guest user
Start a Microsoft Teams chat as a guest user with an external organization user.
Import a Microsoft Teams chat as a guest user
Import your Microsoft Teams chat with an external organization user as a guest user.

Parent Topic:Agent actions

title	Request-based chat - Start and import chat as guest user from classic view
description	You can start a Microsoft Teams chat with an external organization user and import chat after you are invited to their chat.
locale	en-US
canonical_url	https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/start-import-req-based-chat-as-guest.html
release	australia
product	Employee Experience Foundation
classification	employee-experience-foundation
topic_type	concept
last_updated	2026-09-10
reading_time_minutes	1
breadcrumb	Agent actionsUse ITSM and HRSD integrations with Microsoft TeamsUse Microsoft Teams integration for Employee ExperienceUseServiceNow for Microsoft Teams and Microsoft 365EmployeeWorksEmployee Service Management