Submit a survey from an email message

---
title: Submit a survey from an email message
description: Submit a survey about your experience using the feedback card in a Microsoft Outlook email message.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/submit-survey-outlook.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Using ServiceNow for Microsoft Outlook, ServiceNow for Microsoft Outlook, EmployeeWorks, Employee Service Management]
---

# Submit a survey from an email message

Submit a survey about your experience using the feedback card in a Microsoft Outlook email message.

## Before you begin

To enable a survey in the email channel, the [email notification](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/t_CreateANotification.md) and the [survey](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/r_SurveyManagementLandingPage.md) must be selected in the [feedback definition](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/config-feedback-dfnition.md) for the required workflow.

For information about experience feedback, see [Integrated experience and service feedback](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ex-fdback-ovrvw.md).

**Note:** The survey card only appears at the top of the email message.

Role required: None

## Procedure

1.  Launch the Microsoft Outlook application.

2.  Open an email message and select **Get Started**.

    **Note:** Surveys that are longer than the limit set by the admin are opened on the portal specified by the admin.

3.  On the actionable card, enter text or select appropriate options based on the survey questions.

4.  Select **Submit**.


**Parent Topic:**[Using ServiceNow for Microsoft Outlook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/using-sn-ms-outlook.md)