Manage the employee profile AI and ML model

---
title: Manage the employee profile AI and ML model
description: Use the employee profile Artificial Intelligence \(AI\) and Machine Learning \(ML\) model to view recommended articles and catalog items for similar users.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/train-employee-profile-model.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Employee profile, Setup task management, Configuring Employee Center, Employee Center, EmployeeWorks, Employee Service Management]
---

# Manage the employee profile AI and ML model

Use the employee profile Artificial Intelligence \(AI\) and Machine Learning \(ML\) model to view recommended articles and catalog items for similar users.

## Before you begin

Role required: Employee profile admin

Opt in to employee profile. For more information, see [Opt in to the employee profile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/profile-opt-in.md).

## About this task

Discover recommendations from similar users using the employee profile ML model. These recommendations remove the dependency on the HR profile ML model. Identify the Knowledge articles and catalog items that are most viewed by similar users. Display the Recommended for you section based on the instance configuration made by the admin.

You can [Modify the Recommended for you widget display](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/config-recommended-for-you.md) to show more results.

**Note:** HR customers continue to use the HR profile ML model regardless if they opt in to employee profile.

## Procedure

1.  Navigate to **All** > **Employee Profile** > **Employee Profile AI Configuration**.

2.  To create a record under the default similarity definition, click **New**.


The employee profile admin can [Manually train the employee profile predictive model](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/manually-train-employee-profile-predictive-model.md) if the similar user model is not auto-trained after opting in to employee profile.

## What to do next

Employees can browse through the Knowledge articles and catalog items viewable in the Recommended for you section using the employee profile ML model.