Configure Universal Request integration with Microsoft Teams

---
title: Configure Universal Request integration with Microsoft Teams
description: Complete the following procedures to configure the Universal Request integration with Microsoft Teams.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/ur-ms-teams-config-ur.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Microsoft Teams Integration for Employee Experience, Configure, ServiceNow for Microsoft Teams and Microsoft 365, EmployeeWorks, Employee Service Management]
---

# Configure Universal Request integration with Microsoft Teams

Complete the following procedures to configure the Universal Request integration with Microsoft Teams.

-   **[Set up Virtual Agent for Universal Request integration with Microsoft Teams](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ur-ms-teams-setup-va.md)**  
Publish the default Virtual Agent topics \(conversation flows\) so that they can be used in the Universal Request integration with Microsoft Teams application.

**Parent Topic:**[Configuring Microsoft Teams integration for Employee Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/c_employee_ex_config.md)