Initiate chat with an employee from Agent Workspace

---
title: Initiate chat with an employee from Agent Workspace
description: Chat with an employee from Agent Workspace through Microsoft Teams so that you can collaborate and resolve universal requests.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/ur-mst-use-initiate-chat-wrkspc.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Manage chat messages from the Agent Workspace, Agent actions, Use Microsoft Teams for Universal Request, Use Microsoft Teams integration for Employee Experience, Use, ServiceNow for Microsoft Teams and Microsoft 365, EmployeeWorks, Employee Service Management]
---

# Initiate chat with an employee from Agent Workspace

Chat with an employee from Agent Workspace through Microsoft Teams so that you can collaborate and resolve universal requests.

## Before you begin

The **Start Microsoft Teams Chat** button is available only if the following conditions are met:

-   At least one of the users marked in the universal request has Universal Request integration with Microsoft Teams enabled.
-   The universal request is not associated with a primary ticket.

Role required: agent

## Procedure

1.  Navigate to **All** > **Workspace Experience** > **Workspaces** > **Agent Workspace Home**.

2.  From the navigation list, select **Universal Request** > **All**.

3.  Open the universal request that you want to work on.

4.  Select **Start Microsoft Teams Chat**.

5.  Select the recommended participants or add the email address of external participants.

    You can select the requester, or any other employee added to the watchlist. You can also select multiple employees.

6.  Select **Start Chat**.


## Result

The Microsoft Teams application opens the tab where you can chat with the selected employee.

**Parent Topic:**[Manage chat messages from the Agent Workspace](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ur-mst-use-start-import-chat-aws.md)