Use ITSM and HRSD integrations with Microsoft Teams

---
title: Use ITSM and HRSD integrations with Microsoft Teams
description: Employees and agents can collaborate to receive service and resolve issues effectively from Microsoft Teams.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/user-sn-ms-teams.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use Microsoft Teams integration for Employee Experience, Use, ServiceNow for Microsoft Teams and Microsoft 365, EmployeeWorks, Employee Service Management]
---

# Use ITSM and HRSD integrations with Microsoft Teams

Employees and agents can collaborate to receive service and resolve issues effectively from Microsoft Teams.

-   **[Employee actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/employee-sn-ms-teams.md)**  
Respond to the approval notifications and the comments against the service-related tickets.
-   **[Agent actions](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/agent-sn-ms-teams.md)**  
Agents can work on the service-related tickets created by the employees.

**Parent Topic:**[Use Microsoft Teams integration for Employee Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/c_employee_ex_use.md)