Using ServiceNow Add-in for Microsoft 365

---
title: Using ServiceNow Add-in for Microsoft 365
description: Use the ServiceNow Add-in for Microsoft 365 to request catalog items or create incidents and cases directly from your emails.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/using-sn-addin-for-ms365.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [ServiceNow Add-in for Microsoft 365, EmployeeWorks, Employee Service Management]
---

# Using ServiceNow Add-in for Microsoft 365

Use the ServiceNow Add-in for Microsoft 365 to request catalog items or create incidents and cases directly from your emails.

-   **[Get a custom add-in for Microsoft Outlook](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/custom-addin-outlook.md)**  
Get the custom add-in for your Microsoft Outlook client to use the features configured by your admin.
-   **[Raise a request using the ServiceNow Add-in for Microsoft 365](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/raise-request-addin-ms365.md)**  
Open a relevant catalog item or form to raise a request with pre-filled information from your email.

**Parent Topic:**[ServiceNow Add-in for Microsoft 365](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/sn-addin-for-ms365.md)