Using ServiceNow for Microsoft Outlook

---
title: Using ServiceNow for Microsoft Outlook
description: Use the ServiceNow integration with Microsoft Outlook to view reports, approve requests, and provide feedback from within email messages.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/using-sn-ms-outlook.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [ServiceNow for Microsoft Outlook, EmployeeWorks, Employee Service Management]
---

# Using ServiceNow for Microsoft Outlook

Use the ServiceNow integration with Microsoft Outlook to view reports, approve requests, and provide feedback from within email messages.

## Concur expense reports

View Concur expense reports from approval notifications in email messages. Approve or reject expense reports without leaving the Microsoft Outlook application.

## Feedback and surveys

Submit feedback or take a survey about your experience by using actionable cards embedded in email notifications.

-   **[Manage approvals from a Microsoft Outlook email](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/oam-concur.md)**  
Approve or reject Concur expense reports from a Microsoft Outlook email message.
-   **[Submit feedback from a Microsoft Outlook email message](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/submit-feedback-outlook.md)**  
Submit feedback about a service request or your experience using the feedback card in a Microsoft Outlook email message.
-   **[Submit a survey from an email message](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/submit-survey-outlook.md)**  
Submit a survey about your experience using the feedback card in a Microsoft Outlook email message.
-   **[Update Outlook Actionable Messages authentication to Microsoft Entra ID](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/update-outlook-actionable-msgs-auth-to-ms-entra-id.md)**  
Microsoft will retire External Access Token \(EAT\) authentication for Outlook Actionable Messages on March 31, 2026. Microsoft Entra ID token authentication is required for Outlook Actionable Messages.

**Parent Topic:**[EmployeeWorks](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/ec-and-ecpro-landing-page.md)