View summarization for approvals

---
title: View summarization for approvals
description: Check the generated approval summaries for cases, requested items, and requests for approvals. Based on the trigger selection by your admin, you can see contextual summary of the approval.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/view-summarization-approvals.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
keywords: [generative AI for Employee Center, generative AI for UEX, Summarization for Employee Center, Summarization]
breadcrumb: [Use, ServiceNow Otto for Employee Experience, EmployeeWorks, Employee Service Management]
---

# View summarization for approvals

Check the generated approval summaries for cases, requested items, and requests for approvals. Based on the trigger selection by your admin, you can see contextual summary of the approval.

## Before you begin

Ensure you have read access to the record to summarize.

Role required:approver\_user, sn\_request\_read, sn\_write

## Procedure

1.  Navigate to **All** > **Self-Service** > **Employee Center** > **My tasks**.

2.  Select the request from the available list that you want to work on.

    The details are displayed in the card with the summary

3.  See ServiceNow Otto for Employee Experience generated summaries.

    -   Click the **Summarize** button when the trigger is manual.

        \[Omitted image "uex-using-task-summarize.png"\] Alt text: Summarization on ServiceNow Otto for Employee Experience on click

    -   See the auto-generated summary when the trigger is automatic.

        \[Omitted image "uex-using-task-summarize-auto.png"\] Alt text: Automated summarization on ServiceNow Otto for Employee Experience

    For more information on how to configure, see [Activate ServiceNow Otto for Employee Experience skills](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/activate-now-assist-skills-uex.md)

4.  Select **Approve** or **Reject**.


## What to do next

Proceed to [Manage approvals with Approval Assistance AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/manage-approvals-with-approvals-agent.md). Review how to set up and use the Approval Assistance AI agent. For more information, see [Using the approval assistance AI agent](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/plat-approval-assistance-ai-agent.md).

**Note:** Ensure the portal approval record is configured as explained in [Configure Service Portal Approval Configuration record](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/configure-approval-assistance-ai-agent.md).

**Parent Topic:**[Using ServiceNow Otto for Employee Experience](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/use-now-assist-for-emp-exp.md)

**Related topics**  


[Check your to-do tasks by using the ServiceNow Otto for Virtual Agent]()

[Check your approvals by using ServiceNow Otto for Virtual Agent]()

[Check company news and events]()

[Manage approvals with Approval Assistance AI agent]()

[Activate ServiceNow Otto for Employee Experience skills](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/activate-now-assist-skills-uex.md)