View widget performance metrics

task australia Updated Sep 10, 2026 1 min read view-widget-performance-metrics.md

View the metrics provided by the performance window to identify which widgets take the longest to load data.

Before you begin

Role required: sp_admin

To track the performance of a custom widget, add a hotspot to the script: Add hotspots to track custom widget performance

About this task

The Performance Details window provides comprehensive tracking of each widget on a page, enabling better assessment of the user experience. You can view load times, customization status, and display visibility for each widget.

[Omitted image "performance-details.jpg"] Alt text: The Performance detailswindow displays widget performance metrics

Procedure

Navigate to All > Employee Center.
Select the clock icon to open the Performance details window.

The clock [Omitted image "clock-icon.jpg"] Alt text: the clock icon to access the performance details page icon is located at the bottom-left corner of the screen.
Click Enable Performance Stats.
Click Close.
Impersonate a user to enable the system to capture widget load times for that user.
1. Click on your profile image.
2. Click Impersonate.
  
  [Omitted image "ec-impersonate.png"] Alt text: Impersonate button
3. Select the user to impersonate.
4. Click on your profile image and End impersonation.
  
  [Omitted image "ec-end-impersonation.png"] Alt text: End impersonation button
Select the clock icon to open the Performance details window.
In the Search for user field, select the user that you impersonated.
Review the Server time column to identify which widgets have the longest load times.
Export the data as an Excel file.
Click Close when you are done.

Parent Topic:Managing portal performance

70 lines · 2.8 KB Wrap lines

---
title: View widget performance metrics
description: View the metrics provided by the performance window to identify which widgets take the longest to load data.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/employee-experience-foundation/view-widget-performance-metrics.html
release: australia
product: Employee Experience Foundation
classification: employee-experience-foundation
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Managing portal performance, Configuring Employee Center Pro, Employee Center Pro, EmployeeWorks, Employee Service Management]
---

# View widget performance metrics

View the metrics provided by the performance window to identify which widgets take the longest to load data.

## Before you begin

Role required: sp\_admin

To track the performance of a custom widget, add a hotspot to the script: [Add hotspots to track custom widget performance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/add-hotspots-track-custom-widget-performance.md)

## About this task

The **Performance Details** window provides comprehensive tracking of each widget on a page, enabling better assessment of the user experience. You can view load times, customization status, and display visibility for each widget.

\[Omitted image "performance-details.jpg"\] Alt text: The Performance detailswindow displays widget performance metrics

## Procedure

1. Navigate to **All** &gt; **Employee Center**.

2. Select the clock icon to open the **Performance details** window.

The clock \[Omitted image "clock-icon.jpg"\] Alt text: the clock icon to access the performance details page icon is located at the bottom-left corner of the screen.

3. Click **Enable Performance Stats**.

4. Click **Close**.

5. Impersonate a user to enable the system to capture widget load times for that user.

1. Click on your profile image.

2. Click **Impersonate**.

\[Omitted image "ec-impersonate.png"\] Alt text: Impersonate button

3. Select the user to impersonate.

4. Click on your profile image and **End impersonation**.

\[Omitted image "ec-end-impersonation.png"\] Alt text: End impersonation button

6. Select the clock icon to open the **Performance details** window.

7. In the **Search for user** field, select the user that you impersonated.

8. Review the **Server time** column to identify which widgets have the longest load times.

9. Export the data as an Excel file.

10. Click **Close** when you are done.

**Parent Topic:**[Managing portal performance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/improve-manage.md)