Enable record producer for external user

task australia Updated Sep 10, 2026 1 min read lsd-ext-portal-config-intake-form.md

External users can submit requests through the External Legal Service Center catalog after you configure the record producer availability, access roles, and catalog topics.

Before you begin

Role required: sn_lg_ops.legal_admin

About this task

You can create record producers for external users to submit requests through the External Legal Service Center. For more information, see Managing record producers for legal services.

Procedure

Navigate to All > Legal Administration > Record Producers.
Select the record producer from the list.
Enable the record producer for external users.
1. Select the Available For related list.
2. Select Edit.
3. Select Users with sn_lg_ext_portal.ext_user.
4. Select Add icon ([Omitted image "lsd-ext-portal-right-arrow.png"] Alt text: Add icon).
  
  Users with sn_lg_ext_portal.ext_user is moved to the Available For List.
5. Select Save.
Remove the external user role from the Not Available For related list.
1. Select the Not Available For related list.
2. Select Edit.
3. Select SNC External from the list.
4. Select Remove icon ([Omitted image "lsd-ext-portal-left-arrow.png"] Alt text: Add icon).
Assign the record producer to the External Legal Service Center catalog topic.
1. Select the Assigned Topics related list.
2. Select Add.
3. From the Taxonomy list, select External Legal Service Center.
4. Select Browse Legal.
5. Select OK.
Select Update to save the record producer.
Configure ACLs for tables referenced from the record producers to make is available in the catalog.

For more information, see Configure an ACL.

Result

The record producer is available for the external users in the External Legal Service Center catalog.

What to do next

If you want Save as Draft option to be enabled for a record producer, enable the system property glide.sc.enable.save_as_draft.portal.elp. For more information, see Enable save as draft option for record producer.

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---
title: Enable record producer for external user
description: External users can submit requests through the External Legal Service Center catalog after you configure the record producer availability, access roles, and catalog topics.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/external-legal-portal/lsd-ext-portal-config-intake-form.html
release: australia
product: External Legal Portal
classification: external-legal-portal
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configuring up External Legal Service Center, External Legal Service Center, Legal Service Delivery, Legal and Contract Operations, Employee Service Management]
---

# Enable record producer for external user

External users can submit requests through the External Legal Service Center catalog after you configure the record producer availability, access roles, and catalog topics.

## Before you begin

Role required: sn\_lg\_ops.legal\_admin

## About this task

You can create record producers for external users to submit requests through the External Legal Service Center. For more information, see [Managing record producers for legal services](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-request-management/record-producers-legal-services.md).

## Procedure

1. Navigate to **All** &gt; **Legal Administration** &gt; **Record Producers**.

2. Select the record producer from the list.

3. Enable the record producer for external users.

1. Select the Available For related list.

2. Select **Edit**.

3. Select **Users with sn\_lg\_ext\_portal.ext\_user**.

4. Select Add icon \(\[Omitted image "lsd-ext-portal-right-arrow.png"\] Alt text: Add icon\).

**Users with sn\_lg\_ext\_portal.ext\_user** is moved to the Available For List.

5. Select **Save**.

4. Remove the external user role from the Not Available For related list.

1. Select the Not Available For related list.

2. Select **Edit**.

3. Select SNC External from the list.

4. Select Remove icon \(\[Omitted image "lsd-ext-portal-left-arrow.png"\] Alt text: Add icon\).

5. Assign the record producer to the External Legal Service Center catalog topic.

1. Select the Assigned Topics related list.

2. Select **Add**.

3. From the Taxonomy list, select External Legal Service Center.

4. Select **Browse Legal**.

5. Select **OK**.

6. Select **Update** to save the record producer.

7. Configure ACLs for tables referenced from the record producers to make is available in the catalog.

For more information, see [Configure an ACL](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-security/t_CreateAnACLRule.md).

## Result

The record producer is available for the external users in the External Legal Service Center catalog.

## What to do next

If you want **Save as Draft** option to be enabled for a record producer, enable the system property **glide.sc.enable.save\_as\_draft.portal.elp**. For more information, see [Enable save as draft option for record producer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/external-legal-portal/lsd-ext-portal-enable-draft.md).