View and track requests submitted in External Legal Service Center

---
title: View and track requests submitted in External Legal Service Center
description: View and track requests submitted for a legal service from the External Legal Service Center.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/external-legal-portal/lsd-ext-portal-view-track-req.html
release: australia
product: External Legal Portal
classification: external-legal-portal
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Using External Legal Service Center, External Legal Service Center, Legal Service Delivery, Legal and Contract Operations, Employee Service Management]
---

# View and track requests submitted in External Legal Service Center

View and track requests submitted for a legal service from the External Legal Service Center.

## Before you begin

Role required: sn\_lg\_ext\_portal.ext\_user

## About this task

After you submit a request, the assigned group starts working on it. You receive an email when a comment is added to the request. The request is marked as complete once it is resolved.

## Procedure

1.  Navigate to the External Legal Service Center home page by accessing your instance URL and adding a /elp suffix.

    For example, https://example.com/elp.

2.  Log in with your user name and password.

3.  Navigate to **My Requests** from the header.

4.  Navigate to the Submitted request tab to see your requests.

    A list of submitted requests will be displayed with the State.

5.  Select a request to view the details.

    -   In the Activity tab, view the comments.
    -   In the Attachment tab, view the attached files.
    -   In the Request Details, view the summary and description.
6.  Post a comment in the request.

    1.  Navigate to the Activity tab.

    2.  Enter a comment in the Type your message here field.

    3.  Select **Post**.

7.  Cancel the request if it is no longer needed.

    1.  Select **Actions** > **Cancel request**.

    2.  Enter the reason for cancellation.

    3.  Select **Confirm cancellation**.

    The request is canceled and you will receive an email notification for the cancellation.