Create associated tickets for Universal record within Health and Safety Workspace

---
title: Create associated tickets for Universal record within Health and Safety Workspace
description: The agent working on the primary ticket of a Universal Request can request other departments for assistance in resolving a universal request \(UR\) by creating associated tickets for the UR.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/health-and-safety-case-management/hs-associate-case-universal-request.html
release: australia
product: Health and Safety Case Management
classification: health-and-safety-case-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Manage a Universal Request from the Health and Safety Workspace, Universal Request for Health and Safety cases, Health and Safety Case Management, Health and Safety, Employee Service Management]
---

# Create associated tickets for Universal record within Health and Safety Workspace

The agent working on the primary ticket of a Universal Request can request other departments for assistance in resolving a universal request \(UR\) by creating associated tickets for the UR.

## Before you begin

Role required: sn\_uni\_req.routing\_agent or admin

## About this task

A routing agent of the primary ticket can request other departments for assistance in resolving a UR by creating associated tickets on the UR. Multiple departments can work simultaneously on the associated tickets to resolve the UR.

## Procedure

1.  Navigate to **All** > **Health and Safety** > **Health and Safety Workspace**.

2.  Select the cases icon \(\[Omitted image "icon-hs-cases.png"\] Alt text: Health and safety cases icon.\) to open the **Cases** tab.

3.  In the lists tab, select **Universal Request** and then select **All**.

4.  Select the universal request record.

5.  In the **Primary Ticket** field, select the information \(\[Omitted image "circle-info-outline-24.svg"\] Alt text: information icon\) icon to open the health and safety case.

6.  Select the **Create Associated Ticket** button.

7.  On the **Create Associated Ticket** form, provide the following details:

    |Field|Description|
    |-----|-----------|
    |Department|The different departments of the organization|
    |Service|Specific service of the chosen department|
    |Short Description|Short description of the new associated ticket|
    |Description|Detailed description of the new associated ticket|

8.  Select **Create**.


## Result

An associated ticket is created with the descriptions provided and is associated with the existing UR of the primary ticket. The associated ticket can also be viewed in the **Associated Ticket** related item of the Universal Request record.