Create a safety case from Health and Safety Workspace

task australia Updated Sep 10, 2026 1 min read hs-create-safety-case-workspace.md

Raw file servicenow.com

Begin the resolution process by creating cases based on questions received from employees.

Before you begin

Role required: sn_hs_cm.case_manager, sn_hs_cm.case_writer, or sn_hs_cm.rtw_writer

Procedure

Navigate to All > Health and Safety > Health and Safety Workspace.
Select the cases icon ([Omitted image "icon-hs-cases.png"] Alt text: Health and safety cases icon.) to open the Cases tab.
In the Lists tab, select Cases and then All.
Select New to create a safety case.
On the form, fill in the fields.

For information about safety case form fields, see Health and Safety case form.
If it's a return to work case, enter details related to the employee's return to work after an injury or illness in the Return to work details section.

This section appears only when Yes is selected from Return to work.
If necessary, attach an image related to the employee's question using the add attachments icon ([Omitted image "icon-add-attachment.png"] Alt text: Add attachment icon.).
Select Save.

Result

Based on the selected category, a safety case is created in the Open state.
If it's a return to work case, Leaves and Injury and illness tabs appear in this case.

What to do next

As a safety case manager, you can assign the case to yourself and start working on it. You can also assign it to another safety agent. For more information, see Work on a Health and Safety case.

Parent Topic:Submitting Health and Safety cases

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---
title: Create a safety case from Health and Safety Workspace
description: Begin the resolution process by creating cases based on questions received from employees.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/health-and-safety-case-management/hs-create-safety-case-workspace.html
release: australia
product: Health and Safety Case Management
classification: health-and-safety-case-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Submit cases, Health and Safety Case Management, Health and Safety, Employee Service Management]
---

# Create a safety case from Health and Safety Workspace

Begin the resolution process by creating cases based on questions received from employees.

## Before you begin

Role required: sn\_hs\_cm.case\_manager, sn\_hs\_cm.case\_writer, or sn\_hs\_cm.rtw\_writer

## Procedure

1.  Navigate to **All** &gt; **Health and Safety** &gt; **Health and Safety Workspace**.

2.  Select the cases icon \(\[Omitted image "icon-hs-cases.png"\] Alt text: Health and safety cases icon.\) to open the **Cases** tab.

3.  In the **Lists** tab, select **Cases** and then **All**.

4.  Select **New** to create a safety case.

5.  On the form, fill in the fields.

    For information about safety case form fields, see [Health and Safety case form](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/health-and-safety-case-management/hs-case-form.md).

6.  If it's a return to work case, enter details related to the employee's return to work after an injury or illness in the **Return to work details** section.

    This section appears only when **Yes** is selected from **Return to work**.

7.  If necessary, attach an image related to the employee's question using the add attachments icon \(\[Omitted image "icon-add-attachment.png"\] Alt text: Add attachment icon.\).

8.  Select **Save**.


## Result

-   Based on the selected category, a safety case is created in the Open state.
-   If it's a return to work case, **Leaves** and **Injury and illness** tabs appear in this case.

## What to do next

As a safety case manager, you can assign the case to yourself and start working on it. You can also assign it to another safety agent. For more information, see [Work on a Health and Safety case](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/health-and-safety-case-management/hs-work-health-safety-case.md).

**Parent Topic:**[Submitting Health and Safety cases](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/health-and-safety-case-management/hs-submitting-health-safety-cases.md)