Issue a permit to work

task australia Updated Sep 10, 2026 1 min read hs-issue-permit.md

Raw file servicenow.com

A permit coordinator can issue a permit after the permit approver approves a request.

Before you begin

Role required: sn_hs_rm.permit_coordinator

Procedure

Navigate to All > Health and Safety > Health and Safety Workspace.
Select the risk management icon ([Omitted image "icon-risk-assessment.png"] Alt text: Risk assessment icon).
In the Permit to work list, select All and then select a permit to review.
Review the safety requirements.

As part of the review, the permit coordinator can do the following:
- Create a Health and Safety action
- Review the approvers
- Review the checklist
Research content related to the permit by selecting the Agent assist icon ([Omitted image "Form_AgentAssistIcon.png"] Alt text: agent assist icon).

Agent assist searches the knowledge base using the text from the permit's Short description field and shows relevant articles.
Select Issue permit.

Result

The permit status changes to active and the permit requestor can print the permit through the Employee Center.

What to do next

Select Close permit when the job is complete. If necessary, the permit coordinator can perform the following further actions after closing the permit:

If there are unsafe condition, select Cancel permit in the UI action menu.
If a danger is expected after the permit is issued, select Suspend permit in the UI action menu. The permit can be suspended until the inspection is completed.

Parent Topic:Permit-to-work system

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---
title: Issue a permit to work
description: A permit coordinator can issue a permit after the permit approver approves a request.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/health-and-safety-risk-management/hs-issue-permit.html
release: australia
product: Health and Safety Risk Management
classification: health-and-safety-risk-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Permit-to-work system, Use, Health and Safety Risk Management, Health and Safety, Employee Service Management]
---

# Issue a permit to work

A permit coordinator can issue a permit after the permit approver approves a request.

## Before you begin

Role required: sn\_hs\_rm.permit\_coordinator

## Procedure

1. Navigate to **All** &gt; **Health and Safety** &gt; **Health and Safety Workspace**.

2. Select the risk management icon \(\[Omitted image "icon-risk-assessment.png"\] Alt text: Risk assessment icon\).

3. In the **Permit to work** list, select **All** and then select a permit to review.

4. Review the safety requirements.

As part of the review, the permit coordinator can do the following:

- Create a Health and Safety action
- Review the approvers
- Review the checklist
5. Research content related to the permit by selecting the Agent assist icon \(\[Omitted image "Form\_AgentAssistIcon.png"\] Alt text: agent assist icon\).

Agent assist searches the knowledge base using the text from the permit's **Short description** field and shows relevant articles.

6. Select **Issue permit**.

## Result

The permit status changes to active and the permit requestor can print the permit through the Employee Center.

## What to do next

Select **Close permit** when the job is complete. If necessary, the permit coordinator can perform the following further actions after closing the permit:

- If there are unsafe condition, select **Cancel permit** in the UI action menu.
- If a danger is expected after the permit is issued, select **Suspend permit** in the UI action menu. The permit can be suspended until the inspection is completed.

**Parent Topic:**[Permit-to-work system](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/health-and-safety-risk-management/hs-permit-to-work.md)