Variable new record form

reference australia Updated Sep 10, 2026 1 min read hs-variable-new-record.md
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Field description to create a new variable record.

Field

Description

Application

Read-only field that indicates which applications can use this variable.

Type

The variable type that you want to create. For more information, see Types of service catalog variables.

Order

Order that the variable is placed on the page for the catalog item. The variables are organized from top to bottom from least to greatest order value. For example, a variable with an order value of 1 is placed above other variables with higher-order values.

Variable set

Variable set using the variable.

Active

Check box to make the variable available for use

Mandatory

Check box to mark the variable required as part of the ordering process.

Read only

Option to make a variable read only or editable.

Hidden

Option to hide a variable.

Question

Question

Question to ask users ordering the catalog item.

Name

A name to identify the question.

Tooltip

Tooltip text to display when users hover over the variable. Enter a brief note to describe the purpose of the 'Question'.

Example text

Hint that is displayed in the question field before a user enters a value.Applicable for the following variables:

  • IP Address
  • Email
  • URL
  • Single Line Text
  • Wide Single Line Text
  • Multi Line Text
  • Date
  • Date/Time
**Parent Topic:**[Health and Safety Risk Management reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/health-and-safety-risk-management/hs-risk-mgmt-reference.md)
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