Create actions or findings for the smart assessment questionnaire

task australia Updated Sep 10, 2026 1 min read hs-create-actions-findings-smart-assessments.md
Raw file servicenow.com

You can create actions or findings for every question in the smart assessment questionnaire. For example, to report a hazard observed while completing the smart assessment questionnaire.

Before you begin

Role required: sn_hs_rm.safety_inspection_writer or sn_hs_rm.safety_audit_writer

Note: To perform this task, the role must match or contain the role specified in the Assessment reader role field. This field is set during the smart assessment template configuration. For more information, see Configure the smart assessment template for safety inspections and audits.

About this task

The actions or finding that are created for the inspections and audits through the Mobile Agent app gets synced with the workspace.

Procedure

  1. Tap the Home icon ([Omitted image "home-page-icon.png"] Alt text: home icon).

  2. Select See all for the Smart assessment section.

  3. Tap the smart assessment record.

  4. Tap the More actions ([Omitted image "agent-workspace-more-ui-actions-icon.jpg"] Alt text: more actions) icon.

  5. Tap Actions list

  6. Tap the More actions ([Omitted image "agent-workspace-more-ui-actions-icon.jpg"] Alt text: more actions) icon on the Assessment actions list page.

  7. Tap the Create action button.

  8. Complete the Action input form.

  9. Tap the Submit button.

Result

The action record appears in the Assessment actions list page and is synced with the workspace.

Parent Topic:Manage the smart assessment for safety inspections and audits from mobile app

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