Enable Agent Chat in Now Mobile

---
title: Enable Agent Chat in Now Mobile
description: Activate the Chat quick action so that your new hires can chat with a live or virtual agent.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/hr-service-delivery-for-mobile/enable-agent-chat-in-mobile-onboarding-app.html
release: australia
product: HR Service Delivery for mobile
classification: hr-service-delivery-for-mobile
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Administer Now Mobile, HR Service Delivery for mobile, HR Service Delivery, Employee Service Management]
---

# Enable Agent Chat in Now Mobile

Activate the Chat quick action so that your new hires can chat with a live or virtual agent.

## Before you begin

Role required: sn\_hr\_le.admin

Make sure that live and/or virtual chat are set up for use in the Employee Service Center.

-   [Employee live chat overview](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/employee-center-chat-configuration.md)
-   [Virtual Agent for HR Service Delivery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery/hr-virtual-agent-conversations.md)

Role required: sn\_hr\_le.admin

## Procedure

1.  Navigate to **All** > **System Mobile** > **Applet Launchers**.

2.  Open the **Onboarding Homepage** record.

    \[Omitted image "mobile-onboarding-homepage-record.png"\] Alt text: Open the record for the Mobile Onboarding app.

3.  In the Body related list, under the Quick Actions Menu Maps section, open the **Chat** record.

    \[Omitted image "mobile-onboarding-chat-record.png"\] Alt text: Open the Chat record.

4.  Select the **Active** option to activate the quick action for use.

5.  Click **Update**.


**Parent Topic:**[Administer Now Mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/hr-service-delivery-for-mobile/administer-mobile-employee-onboarding-for-hr-service-delivery.md)