Issue Auto Resolution for HR dashboard
With the Issue Auto Resolution for HR dashboard, you can see a graphical representation of the Issue Auto Resolution application's case resolution performance. You can also monitor the success metrics for auto-resolved cases, estimated costs, and time saved by using the application.
Dashboard overview
The dashboard shows you a near real-time window into the application's case resolution performance of identifying and auto-resolving noncritical cases.
The following example shows the viewing perspective of the dashboard.
[Omitted image "iar-hr-dashboard.png"] Alt text: Issue Auto Resolution for HR application's dashboard view.
Reports and indicators
The following table shows the reports and indicators that you use to track and monitor the application's performance.
|
Graph title |
Type |
Description |
|---|---|---|
|
All cases |
Donut |
Total number of general inquiries that the employees raised.Note: The data points for this report are predicted by the underlying Machine Learning (ML) solution and differ from the Non critical cases report. |
|
Auto resolved (noncritical cases) |
Single Score |
Issue Auto Resolution application responded to cases with self-service content as recommendations. |
|
Estimated time savings |
Single Score |
Total hours you saved by using the Issue Auto Resolution application. |
|
Estimated cost savings |
Single Score |
Estimated costs for resolving the open cases (open cases multiplied by the average level/tier 1 cost per case). |
|
Simulate cost savings |
Single Score |
Estimates your cost savings. |
|
Estimated cost of open cases |
Single Score |
Estimated monetary value your organization must spend to resolve open cases. |
|
Mean time to resolve |
Single Score |
Average time to resolve cases that were predicted as non-critical cases.Note: Case resolution time depends on the employee's feedback and service level agreements (SLAs). |
|
Current auto resolution rate |
Single Score |
Number of cases that were auto-resolved from the total number of cases that were predicted as non critical. |
|
Auto-resolution attempted |
Single Score |
Total number of cases for which deflection is attempted cases that passed through the AI prediction. |
|
Resolved by IAR |
Horizontal Bar |
Number of cases auto-resolved through the Issue Auto Resolution application for each HR center of excellence (COE). |
|
Request channels |
Donut |
Percentage of general inquiries that were received through request channels. |
|
Employee feedback for non critical cases |
Vertical Bar |
Employee feedback pattern for all non-critical cases for the Issue Auto Resolution application. |
Each dashboard report is related to a data source (table or indicator). Select each data point in a report to see the detailed list of data.
The following example shows how selecting any data point on the dashboard gives you the complete list report.
[Omitted image "list-report-iar-dashboard.png"] Alt text: Issue Auto Resolution for HR for detailed report view.
Dashboard filters
Use the dashboard filter to get the results that are based on a selected date range.
The following example shows what the date filter option looks like in the dashboard.
[Omitted image "iar-hr-dashboard-filter.png"] Alt text: Issue Auto Resolution for HR dashboard date filter.
--- title: Issue Auto Resolution for HR dashboard description: With the Issue Auto Resolution for HR dashboard, you can see a graphical representation of the Issue Auto Resolution application's case resolution performance. You can also monitor the success metrics for auto-resolved cases, estimated costs, and time saved by using the application. locale: en-US canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/issue-auto-resolution-for-hr/iar-for-hr-dashboard.html release: australia product: Issue Auto Resolution for HR classification: issue-auto-resolution-for-hr topic_type: concept last_updated: "2026-09-10" reading_time_minutes: 2 breadcrumb: [Issue Auto Resolution for HR, HR Service Delivery, Employee Service Management] --- # Issue Auto Resolution for HR dashboard With the Issue Auto Resolution for HR dashboard, you can see a graphical representation of the Issue Auto Resolution application's case resolution performance. You can also monitor the success metrics for auto-resolved cases, estimated costs, and time saved by using the application. ## Dashboard overview The dashboard shows you a near real-time window into the application's case resolution performance of identifying and auto-resolving noncritical cases. The following example shows the viewing perspective of the dashboard. \[Omitted image "iar-hr-dashboard.png"\] Alt text: Issue Auto Resolution for HR application's dashboard view. ## Reports and indicators The following table shows the reports and indicators that you use to track and monitor the application's performance. <table id="table_wcr_bjg_fvb"><thead><tr><th> Graph title </th><th> Type </th><th> Description </th></tr></thead><tbody><tr><td> All cases </td><td> Donut </td><td> Total number of general inquiries that the employees raised.**Note:** The data points for this report are predicted by the underlying Machine Learning \(ML\) solution and differ from the Non critical cases report. </td></tr><tr><td> Auto resolved \(noncritical cases\) </td><td> Single Score </td><td> Issue Auto Resolution application responded to cases with self-service content as recommendations. </td></tr><tr><td> Estimated time savings </td><td> Single Score </td><td> Total hours you saved by using the Issue Auto Resolution application. </td></tr><tr><td> Estimated cost savings </td><td> Single Score </td><td> Estimated costs for resolving the open cases \(open cases multiplied by the average level/tier 1 cost per case\). </td></tr><tr><td> Simulate cost savings </td><td> Single Score </td><td> Estimates your cost savings. </td></tr><tr><td> Estimated cost of open cases </td><td> Single Score </td><td> Estimated monetary value your organization must spend to resolve open cases. </td></tr><tr><td> Mean time to resolve </td><td> Single Score </td><td> Average time to resolve cases that were predicted as non-critical cases.**Note:** Case resolution time depends on the employee's feedback and service level agreements \(SLAs\). </td></tr><tr><td> Current auto resolution rate </td><td> Single Score </td><td> Number of cases that were auto-resolved from the total number of cases that were predicted as non critical. </td></tr><tr><td> Auto-resolution attempted </td><td> Single Score </td><td> Total number of cases for which deflection is attempted cases that passed through the AI prediction. </td></tr><tr><td> Resolved by IAR </td><td> Horizontal Bar </td><td> Number of cases auto-resolved through the Issue Auto Resolution application for each HR center of excellence \(COE\). </td></tr><tr><td> Request channels </td><td> Donut </td><td> Percentage of general inquiries that were received through request channels. </td></tr><tr><td> Employee feedback for non critical cases </td><td> Vertical Bar </td><td> Employee feedback pattern for all non-critical cases for the Issue Auto Resolution application. </td></tr></tbody> </table>## Detailed report view Each dashboard report is related to a data source \(table or indicator\). Select each data point in a report to see the detailed list of data. The following example shows how selecting any data point on the dashboard gives you the complete list report. \[Omitted image "list-report-iar-dashboard.png"\] Alt text: Issue Auto Resolution for HR for detailed report view. ## Dashboard filters Use the dashboard filter to get the results that are based on a selected date range. The following example shows what the date filter option looks like in the dashboard. \[Omitted image "iar-hr-dashboard-filter.png"\] Alt text: Issue Auto Resolution for HR dashboard date filter.
| title | Issue Auto Resolution for HR dashboard |
| description | With the Issue Auto Resolution for HR dashboard, you can see a graphical representation of the Issue Auto Resolution application's case resolution performance. You can also monitor the success metrics for auto-resolved cases, estimated costs, and time saved by using the application. |
| locale | en-US |
| canonical_url | https://www.servicenow.com/docs/r/australia/employee-service-management/issue-auto-resolution-for-hr/iar-for-hr-dashboard.html |
| release | australia |
| product | Issue Auto Resolution for HR |
| classification | issue-auto-resolution-for-hr |
| topic_type | concept |
| last_updated | 2026-09-10 |
| reading_time_minutes | 2 |
| breadcrumb | Issue Auto Resolution for HRHR Service DeliveryEmployee Service Management |