Create and manage Journey Accelerator plan configurations

---
title: Create and manage Journey Accelerator plan configurations
description: Create and manage plan configurations that are based on a plan type. Plan configurations are customized for specific employee audiences.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/journey-accelerator/create-manage-ja-plan-configuration.html
release: australia
product: Journey Accelerator
classification: journey-accelerator
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Creating and managing audience-specific Journey Accelerator templates, Configure, Journey Accelerator, Employee Journey Management, HR Service Delivery, Employee Service Management]
---

# Create and manage Journey Accelerator plan configurations

Create and manage plan configurations that are based on a plan type. Plan configurations are customized for specific employee audiences.

## Before you begin

Role required: admin

## Procedure

1.  Navigate to **All** > **Journey Accelerator** > **Manage Plan Configurations**.

2.  Click **New**, or open an existing plan configuration.

3.  On the form, fill in the fields.

<table><thead><tr><th>

Field

</th><th>

Description

</th></tr></thead><tbody><tr><td>

Title

</td><td>

Descriptive title so that managers can identify different plan configurations. For example, Sales Employee Plan Configuration.

</td></tr><tr><td>

Audience

</td><td>

Group of users. Select an audience so that you can control which specific groups of users can access the plans.

</td></tr><tr><td>

Active

</td><td>

Option that you can select to make the configuration available for use. **Note:** A plan cannot be active until it contains at least one stage.

</td></tr><tr><td>

Journey Accelerator plan type

</td><td>

Plan types. The top-level classification is used to identify different types.

</td></tr><tr><td>

Short description

</td><td>

Brief description of the plan.

</td></tr><tr><td>

Description

</td><td>

Detailed description of the plan.

</td></tr></tbody>
</table>4.  Click **Save**.

5.  To configure the stages for this plan, click **New**.

    1.  Select an available stage name.

    2.  Click **Submit**.

6.  Click **Update**.