Journey Accelerator Model Task fields

reference australia Updated Sep 10, 2026 1 min read ja-model-task-fields.md
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Managers create to-do tasks that are saved as templates. The templates are stored as a Journey Accelerator Model Task.

Field

Description

Task name

The name of the to-do as it appears in an action plan.

Owner

The manager that created the to-do task template.

Additional assignee list

Adds user to the Additional people field of the to-do task.

Assigned to type

  • Persona: One of the personas supported for action plans. (manager, employee, mentor)
  • User: A single user.

Note: The availability of other fields depends on your selection. The persona is listed in the Assigned to source field.

Parent plan table

The table that contains the to-do task template information (Journey Accelerator Plan [sn_ja_plan]).

Assigned to source

The persona to which the to-do task is assigned.

Assigned to

The name of a single user.

Active

Select to make the plan available. Clear the check mark to hide the template from users.

Mandatory

Select to make the to-do task mandatory. Clear the check mark to make the task optional.

Journey Accelerator task type

  • Regular: Task without the scheduling feature.
  • Calendar: Available when Journey Accelerator is configured to work with a calendar such as Microsoft Exchange Online

Due date configuration

A conditional due date for the task.

Number of days/weeks

The days or weeks from the assigned condition for when the task is due.

Task description

The description of the task that is visible to the users.

**Parent Topic:**[Journey Accelerator reference](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/journey-accelerator/ja-reference.md)
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