Activate the Journey Summarization for Managers skill

task australia Updated Sep 10, 2026 1 min read activate-jny-summarization.md

Activate the Journey Summarization for Managers skill in ServiceNow Otto for HRSD using the AI Admin Hub console. Managers use this generative AI skill to produce and view a summary of an employee's journey based on the information that appears on the Journey detail page.

Before you begin

The ServiceNow Otto for HR Service Delivery (HRSD) (sn_hr_gen_ai) plugin must be installed.

This skill, driven by generative AI, produces a summary that managers can view to acquire the following information about an employee's journey:

An overview of the journey
Blockers that are impeding the journey's progress
The next steps that should be taken to resume the journey's progress

Role required: [sn_jny.admin], [sn_nowassist_admin.nsa_admin]

Procedure

Navigate to All > Now Assist Admin > Skills.

The AI Admin Hub console appears.
On the navigation panel, select Employee > HRSD.

The ServiceNow Otto for HRSD skills appear.
Select Activate skill on the Journey Summarization for Managers card.
Use the guided setup to accept the default configurations for this skill or to configure the skill to your specifications.

During the guided setup, select Save and continue to navigate to the next page in the configuration process or Back to navigate to the previous page.
Select Activate on the final page of the guided setup to complete the configuration process.

A dialog box displays the following message: Journey Summarization for Managers is now active for HRSD!

Summarize a journey with ServiceNow Otto for HR Service Delivery (HRSD)
Managers can instantly summarize the information that appears on the Journey detail page to acquire an overview of an employee's journey. This summary also reflects the blockers that are impeding the journey's progress and the steps required to resume the journey's progress.

Parent Topic:Managers, mentors, and employees work with journeys in the Employee Center

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---
title: Activate the Journey Summarization for Managers skill
description: Activate the Journey Summarization for Managers skill in ServiceNow Otto for HRSD using the AI Admin Hub console. Managers use this generative AI skill to produce and view a summary of an employee's journey based on the information that appears on the Journey detail page.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/journey-designer/activate-jny-summarization.html
release: australia
product: Journey Designer
classification: journey-designer
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Work with journeys in Employee Center, Use, Journey designer, Employee Journey Management, HR Service Delivery, Employee Service Management]
---

# Activate the Journey Summarization for Managers skill

## Before you begin

The ServiceNow Otto for HR Service Delivery \(HRSD\) \(sn\_hr\_gen\_ai\) plugin must be installed.

This skill, driven by generative AI, produces a summary that managers can view to acquire the following information about an employee's journey:

- An overview of the journey
- Blockers that are impeding the journey's progress
- The next steps that should be taken to resume the journey's progress

Role required: \[sn\_jny.admin\], \[sn\_nowassist\_admin.nsa\_admin\]

## Procedure

1. Navigate to **All** &gt; **Now Assist Admin** &gt; **Skills**.

The AI Admin Hub console appears.

2. On the navigation panel, select **Employee** &gt; **HRSD**.

The ServiceNow Otto for HRSD skills appear.

3. Select **Activate skill** on the **Journey Summarization for Managers** card.

4. Use the guided setup to accept the default configurations for this skill or to configure the skill to your specifications.

During the guided setup, select **Save and continue** to navigate to the next page in the configuration process or **Back** to navigate to the previous page.

5. Select **Activate** on the final page of the guided setup to complete the configuration process.

A dialog box displays the following message: `Journey Summarization for Managers is now active for HRSD!`

- **[Summarize a journey with ServiceNow Otto for HR Service Delivery \(HRSD\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/journey-designer/summarize-jny.md)**
Managers can instantly summarize the information that appears on the Journey detail page to acquire an overview of an employee's journey. This summary also reflects the blockers that are impeding the journey's progress and the steps required to resume the journey's progress.

**Parent Topic:**[Managers, mentors, and employees work with journeys in the Employee Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/journey-designer/jny-working-with-journeys.md)