Create a satisfaction score action

task australia Updated Sep 10, 2026 1 min read jny-create-satisfaction-score-action.md

A satisfaction score action triggers a widget to appear to the employee, containing either a URL or request to schedule a meeting, when the specific condition is met.

Before you begin

Role required: admin [sn_jny.admin]

Procedure

Navigate to All > Journey designer > Manage Journey Configurations.
Select the journey configuration or create a new one.
Navigate to the Satisfaction Score Actions tab at the bottom of the page and select New.

On the form, fill in the fields:

Field	Description
Condition	Set the condition that will trigger the action.
Score	Select the score to trigger the action, where 1 is the lowest and 5 is the highest possible score.
Active	Option that you can select to enable the action.
Order	Sets a ranking for the action. In the event that more than one action fulfills a condition, the action that is ranked first appears in the widget.
Action	Select what is to appear in the widget.
URL	If you selected the Open URL action, provide the URL to redirect the employee, such as a knowledge article.
URL label	If you selected the Open URL action, provide the hyper text for the link.

Click Submit.

Parent Topic:Configure Journey designer features

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---
title: Create a satisfaction score action
description: A satisfaction score action triggers a widget to appear to the employee, containing either a URL or request to schedule a meeting, when the specific condition is met.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/journey-designer/jny-create-satisfaction-score-action.html
release: australia
product: Journey Designer
classification: journey-designer
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure Journey designer features, Configure, Journey designer, Employee Journey Management, HR Service Delivery, Employee Service Management]
---

# Create a satisfaction score action

A satisfaction score action triggers a widget to appear to the employee, containing either a URL or request to schedule a meeting, when the specific condition is met.

## Before you begin

Role required: admin \[sn\_jny.admin\]

## Procedure

1.  Navigate to **All** &gt; **Journey designer** &gt; **Manage Journey Configurations**.

2.  Select the journey configuration or create a new one.

3.  Navigate to the **Satisfaction Score Actions** tab at the bottom of the page and select **New**.

4.  On the form, fill in the fields:

    |Field|Description|
    |-----|-----------|
    |Condition|Set the condition that will trigger the action.|
    |Score|Select the score to trigger the action, where 1 is the lowest and 5 is the highest possible score.|
    |Active|Option that you can select to enable the action.|
    |Order|Sets a ranking for the action. In the event that more than one action fulfills a condition, the action that is ranked first appears in the widget.|
    |Action|Select what is to appear in the widget.|
    |URL|If you selected the **Open URL** action, provide the URL to redirect the employee, such as a knowledge article.|
    |URL label|If you selected the **Open URL** action, provide the hyper text for the link.|

5.  Click **Submit**.


**Parent Topic:**[Configure Journey designer features](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/journey-designer/jny-dsgnr-configuration.md)