Using Journey designer

---
title: Using Journey designer
description: Journey designer enables managers, mentors, and employees to create and manage personalized journeys through configurable templates. It allows users to guide and track individual progress with access to dashboards and reports, while leveraging the Now Assist Virtual Agent for automated support.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/journey-designer/using-jny-dsnr.html
release: australia
product: Journey Designer
classification: journey-designer
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Journey designer, Employee Journey Management, HR Service Delivery, Employee Service Management]
---

# Using Journey designer

Journey designer enables managers, mentors, and employees to create and manage personalized journeys through configurable templates. It allows users to guide and track individual progress with access to dashboards and reports, while leveraging the Now Assist Virtual Agent for automated support.

## Journey designer

-   **[Journey designer plan configuration template process, owners, and maintenance](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/journey-designer/jny-process-owners-maint.md)**  
Journey plan configuration template management is a collaborative effort that includes ServiceNow admins, journey template owners, and team experts.
-   **[Managers, mentors, and employees work with journeys in the Employee Center](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/journey-designer/jny-working-with-journeys.md)**  
Managers, employees, and mentors access journeys from the Employee Center \(EC\).
-   **[Journey designer dashboards and reports](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/journey-designer/jny-report-dashboards.md)**  
Dashboards are configurable graphic displays of key metrics, reports, and other widgets on a single screen.
-   **[Now Assist Virtual Agent topics for Journey designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/journey-designer/jd-va-topic.md)**  
Complete the Journey designer related tasks from Employee Center using the Now Assist Virtual Agent topics.
-   **[AI in Journey designer](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/journey-designer/agentic-wf-jny-dsgnr-na-hrsd.md)**  
Use agentic workflows and ServiceNow Otto for HRSD to facilitate and manage employee journeys throughout the different stages of the employee's career. These workflows, powered by a single or team of AI agents, help your organization by automating procedures for managers while simultaneously curating custom experiences for employees.

**Parent Topic:**[Journey designer]()