Create a task template within a phase template

task australia Updated Sep 10, 2026 1 min read create-task-template-for-matter-phase-template.md
Raw file servicenow.com

Create a task template within a phase template of a legal matter template. When you apply a legal matter template while creating a matter, the associated phases and tasks from the template are added by default to the matter.

Before you begin

Role required: sn_lg_matter.matter_config

Procedure

  1. Navigate to All > Legal Matter > Templates > All.

  2. Open a matter template.

  3. In the Phases related list, open a phase template to which you want to add a task template.

  4. In the Matter Task Templates related list, click New.

  5. On the form, fill in the fields.

Field

Description

Number

System-generated task template number.

Name

Unique name for the task template.

Parent

Phase template to which the task template belongs.

Order

Number that determines the order in which the task should be worked on to resolve the matter. A task template with a lower-order number is higher in the queue to be worked on.

Task Defaults section

Template

Default values populated in fields on a task form in the legal matter that is created using the matter template.Select a field from the list and enter value for it.

6. Click **Submit**.
A task template is created. The **Checklist** section appears.
  1. Add to-do items in the Checklist section to provide a list of activities for the task fulfiller.

    1. Click the more actions icon ([Omitted image "down-arrow-icon.png"] Alt text: More actions icon.) next to the Checklist.

    2. Click Create new.

    3. Enter a description for the to-do item and press the Enter key.

    This checklist appears as the default to-do items in the task.

  2. Click Update.

Parent Topic:Create a legal matter template

Search documentation
Search document titles and file paths on the australia branch