Enable and configure AI Search in Legal Service Portal

task australia Updated Sep 10, 2026 1 min read configure-ai-search-lsd.md

Raw file servicenow.com

The ServiceNow® AI Search application provides a modern consumer-grade search engine for the Legal Service Portal.

Before you begin

Role required: admin

Procedure

Add the sys_id of the Legal Service Portal record to the system property that includes the supported portals.
1. Navigate to All > Service Portal > Portals.
2. Open the Legal Service Portal record and copy its sys_id.
3. Open the System Properties table [sys_properties], search, and open glide.service_portal.enable_ais_portal.allow_list.
4. In the Value field, append the sys_id of Legal Service Portal record.
5. Click Update.
Update the Legal Service Portal record.
1. Navigate to All > Service Portal > Portals.
2. Open the Legal Service Portal record.
3. Select the Enable AI Search check box.
4. In the Search Application field, select Legal Service Portal Default Search Application.
  
  A search application configuration defines search experience settings, such as the search engine, search results limit, and suggestions limit. A search application configuration is selected by default, but you can change it as needed. For more information on defining a search application configuration, see Search application configurations.
5. In the Search Results Configuration field, select Legal Portal Search.
  
  A search results configuration defines how search results are displayed. A search results configuration is selected by default, but you can change it as needed. For more information on defining a search results configuration, see Create an EVAM definition.
6. Click Update.

Parent Topic:Configuring Legal Request Management

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---
title: Enable and configure AI Search in Legal Service Portal
description: The ServiceNow AI Search application provides a modern consumer-grade search engine for the Legal Service Portal.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/legal-request-management/configure-ai-search-lsd.html
release: australia
product: Legal Request Management
classification: legal-request-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, Legal Request Management, Legal Service Delivery, Legal and Contract Operations, Employee Service Management]
---

# Enable and configure AI Search in Legal Service Portal

The ServiceNow® AI Search application provides a modern consumer-grade search engine for the Legal Service Portal.

## Before you begin

Role required: admin

## Procedure

1. Add the sys\_id of the Legal Service Portal record to the system property that includes the supported portals.

1. Navigate to **All** &gt; **Service Portal** &gt; **Portals**.

2. Open the Legal Service Portal record and copy its sys\_id.

3. Open the System Properties table \[sys\_properties\], search, and open **glide.service\_portal.enable\_ais\_portal.allow\_list**.

4. In the **Value** field, append the sys\_id of Legal Service Portal record.

5. Click **Update**.

2. Update the Legal Service Portal record.

1. Navigate to **All** &gt; **Service Portal** &gt; **Portals**.

2. Open the Legal Service Portal record.

3. Select the **Enable AI Search** check box.

4. In the **Search Application** field, select **Legal Service Portal Default Search Application**.

A search application configuration defines search experience settings, such as the search engine, search results limit, and suggestions limit. A search application configuration is selected by default, but you can change it as needed. For more information on defining a search application configuration, see [Search application configurations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/defining-search-app-cfgs-ais.md).

5. In the **Search Results Configuration** field, select **Legal Portal Search**.

A search results configuration defines how search results are displayed. A search results configuration is selected by default, but you can change it as needed. For more information on defining a search results configuration, see [Create an EVAM definition](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/define-composite-dataset.md).

6. Click **Update**.

**Parent Topic:**[Configuring Legal Request Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-request-management/legal-ops-administration.md)