Legal Request Management

---
title: Legal Request Management
description: The ServiceNow Legal Request Management application provides a unified mechanism for employees to get all the information, services, and help that they need from the legal department through web, mobile, and Virtual Agent channels. Embedded AI assists legal professionals by identifying request intent, recommending appropriate assignment paths, summarizing key context, and enabling faster resolution.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/legal-request-management/legal-request-management-landing-page.html
release: australia
product: Legal Request Management
classification: legal-request-management
topic_type: reference
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Legal Service Delivery, Legal and Contract Operations, Employee Service Management]
---

# Legal Request Management

The ServiceNow® Legal Request Management application provides a unified mechanism for employees to get all the information, services, and help that they need from the legal department through web, mobile, and Virtual Agent channels. Embedded AI assists legal professionals by identifying request intent, recommending appropriate assignment paths, summarizing key context, and enabling faster resolution.

Employees can submit legal requests, monitor their progress, and read legal knowledge base articles across a web portal, mobile platform, and Virtual Agent.

Legal teams can collaborate in a centralized Legal Counsel Center to manage legal intake volume, resolve legal requests, and monitor work analytics.

<table id="table_iwv_lpv_klb" class="nav-card"><tbody><tr><td>

[Explore \[Omitted image "bus-explore.svg"\] Alt text: Learn about how employees, paralegal staff, and lawyers use Legal Request Management.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-request-management/legal-request-management-overview.md)

</td><td>

[Set up \[Omitted image "bus-sdlc.svg"\] Alt text: Set up practice areas, intake forms, and other configurations.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-request-management/legal-ops-administration.md)

</td><td>

[Request \[Omitted image "bus-agent-workspace-1.svg"\] Alt text: Submit and track legal requests.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-request-management/submitting-legal-request.md)

</td></tr><tr><td>

[Manage \[Omitted image "bus-project-manager.svg"\] Alt text: Manage legal requests.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-request-management/managing-legal-request.md)

</td><td>

[Analytics and Reporting \[Omitted image "bus-actionable-analytics.svg"\] Alt text: Coordinate work and improve processes with preconfigured dashboards.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-service-delivery/legalsd-content-pack.md)

</td><td>

[Reference \[Omitted image "bus-learn.svg"\] Alt text: Get details about components such as roles, tables, plugins, and store applications that are installed.](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-request-management/legal-request-management-reference.md)

</td></tr></tbody>
</table>## Request apps on the Store

Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/r/store-release-notes/sn-store-release-notes.html).