Configuring Q&A Genius Results in ServiceNow Otto for Legal Service Delivery \(LSD\)

---
title: Configuring Q&A Genius Results in ServiceNow Otto for Legal Service Delivery \(LSD\)
description: By using Q&A Genius Results in the ServiceNow Otto for Legal Service Delivery \(LSD\) application, you can quickly find the most optimal information in Employee Center, Legal Counsel Center, and global search.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/legal-request-management/now-assist-lsd-cofig-gen-results.html
release: australia
product: Legal Request Management
classification: legal-request-management
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [Now Assist, ServiceNow Otto, generative AI]
breadcrumb: [Configure AI capabilities for LSD, Configure, Legal Request Management, Legal Service Delivery, Legal and Contract Operations, Employee Service Management]
---

# Configuring Q&A Genius Results in ServiceNow Otto for Legal Service Delivery \(LSD\)

By using Q&A Genius Results in the ServiceNow Otto for Legal Service Delivery \(LSD\) application, you can quickly find the most optimal information in Employee Center, Legal Counsel Center, and global search.

## Q&A Genius Results overview

The Q&A Genius Results capability enables request fulfillers and legal users to generate concise, actionable answers from knowledge article results in Legal Counsel Center, Employee Center, and global search.

\[Omitted image "lsd-na-genius-result.png"\] Alt text: Q&A Genius Results in Legal Counsel Center.

## Q&A Genius Results configuration

For Legal Counsel Center, the Q&A Genius Results feature is activated by default when you install and activate AI Search and the Legal Service Delivery - Prime plugin \(sn\_lg\_ai\_prime\) application.

For global search and Employee Center, you must enable Q&A Genius Results manually. For more information, see [Enabling Knowledge base articles Genius Results](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/enabling-now-assist-qa-grs.md) and [Enable Now Assist genius results](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/employee-experience-foundation/na-qa-activate.md).

For more information on the other supported search engines, see [Search in Legal Service Delivery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-service-delivery/lsd-search-overview.md).

**Parent Topic:**[Configure ServiceNow Otto for Legal Service Delivery \(LSD\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-request-management/now-assist-lsd-configuring.md)