Use the capabilities from the ServiceNow Otto panel

---
title: Use the capabilities from the ServiceNow Otto panel
description: Use the contextual AI capabilities, such as a request summary by using the conversational interface in the ServiceNow Otto panel.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/legal-request-management/now-assist-request-gen-ai-cap.html
release: australia
product: Legal Request Management
classification: legal-request-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
keywords: [Now Assist, ServiceNow Otto, generative AI]
breadcrumb: [Summarize request and matters, Use, Legal Request Management, Legal Service Delivery, Legal and Contract Operations, Employee Service Management]
---

# Use the capabilities from the ServiceNow Otto panel

Use the contextual AI capabilities, such as a request summary by using the conversational interface in the ServiceNow Otto panel.

## Before you begin

Make sure that Next Experience is enabled in the instance. For more information, see [Next Experience UI](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-user-interface/next-experience-landing-page.md).

Role required: sn\_lg\_gen\_ai.request\_fulfiller

## About this task

You can use the ServiceNow Otto panel to request a summary.

For more information about the panel, see [ServiceNow Otto panel](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/now-assist-panel-overview.md). For information about activating the panel, see [Activate the ServiceNow Otto panel standard chat](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/intelligent-experiences/activate-now-assist-panel.md).

## Procedure

1.  Log in to an instance where the ServiceNow Otto for LSD application is installed.

2.  Navigate to **Workspaces** > **Legal Counsel Center**.

3.  Request the generative AI capabilities in LSD for summarization by selecting the ServiceNow Otto icon \[Omitted image "cmpro-otto-icon.png"\] Alt text: Now assist icon..

4.  After you request the generative AI capabilities, select **Summarize a record**.

5.  Enter the record number that you want to summarize.

    The summary is displayed.

    \[Omitted image "lsd-na-side-panel.png"\] Alt text: ServiceNow Otto panel with selections for generating a request summarization


**Parent Topic:**[Summarize a legal request or matter by using ServiceNow Otto for Legal Service Delivery \(LSD\)](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-request-management/now-assist-lsd-summarize-case.md)