Submit a legal request

task australia Updated Sep 10, 2026 2 min read submit-legal-request.md

Raw file servicenow.com

Submit a legal request for yourself or on behalf of another user to seek services from the legal department.

Before you begin

Role required: sn_lg_ops.legal_user

About this task

You can also submit a legal request through your mobile device or the Virtual Agent chat.

For more information on submitting a legal request through a mobile device, see Submit a legal request through Now Mobile.
To submit a legal request through Virtual Agent chat, you must have the Legal Virtual Agent Conversations application installed on your instance. For more information, see Legal Virtual Agent Conversations.

Procedure

Navigate to All > Employee Center.

Note: If you're using Legal Service Portal, you can submit a legal request by navigating to the Legal Service Portal and selecting a request from the Service Catalog.
Navigate to Help center > Legal services.
Select a legal service item for which you want to submit a request.

If you're not sure which legal service item to choose to submit your request, select General Legal Request.
On the form, fill in the fields.

Note: Each legal service request form has a different set of fields based on the selected legal service item.
Select Submit.

Result

A legal request is created in the New state.
The request is assigned to a group or user in the legal department based on the assignment rule set in the associated practice area.
The Standard Ticket page displays that has the following tabs to perform different tasks:
- Activity: Track the activity history of the request and post messages for the fulfiller working on the request.
- Attachments or Documents: Upload and manage the documents in the legal request.
  
  Note: If the external storage option is enabled, the Documents tab is displayed. Otherwise, the Attachments tab is displayed.
- Request Details: Review request details.
If the administrator has configured notifications, you receive notifications about the progress of the request.

Parent Topic:Using Legal Request Management

65 lines · 3.4 KB Wrap lines

---
title: Submit a legal request
description: Submit a legal request for yourself or on behalf of another user to seek services from the legal department.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/legal-request-management/submit-legal-request.html
release: australia
product: Legal Request Management
classification: legal-request-management
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 2
breadcrumb: [Use, Legal Request Management, Legal Service Delivery, Legal and Contract Operations, Employee Service Management]
---

# Submit a legal request

Submit a legal request for yourself or on behalf of another user to seek services from the legal department.

## Before you begin

Role required: sn\_lg\_ops.legal\_user

## About this task

You can also submit a legal request through your mobile device or the Virtual Agent chat.

- For more information on submitting a legal request through a mobile device, see [Submit a legal request through Now Mobile](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-mobile/submit-legal-request-mobile.md).
- To submit a legal request through Virtual Agent chat, you must have the Legal Virtual Agent Conversations application installed on your instance. For more information, see [Legal Virtual Agent Conversations](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-service-delivery/legal-va-conversations.md).

## Procedure

1. Navigate to **All** &gt; **Employee Center**.

**Note:** If you're using Legal Service Portal, you can submit a legal request by navigating to the Legal Service Portal and selecting a request from the **Service Catalog**.

2. Navigate to **Help center** &gt; **Legal services**.

3. Select a legal service item for which you want to submit a request.

If you're not sure which legal service item to choose to submit your request, select **General Legal Request**.

4. On the form, fill in the fields.

**Note:** Each legal service request form has a different set of fields based on the selected legal service item.

5. Select **Submit**.

## Result

- A legal request is created in the New state.

- The request is assigned to a group or user in the legal department based on the [assignment rule](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-request-management/create-assignment-rules-intake-form.md) set in the associated practice area.
- The Standard Ticket page displays that has the following tabs to perform different tasks:
- Activity: Track the activity history of the request and post messages for the fulfiller working on the request.
- Attachments or Documents: Upload and manage the documents in the legal request.

**Note:** If the external storage option is enabled, the **Documents** tab is displayed. Otherwise, the **Attachments** tab is displayed.

- Request Details: Review request details.
- If the administrator has configured notifications, you receive notifications about the progress of the request.

**Parent Topic:**[Using Legal Request Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-request-management/submitting-legal-request.md)