Accept incoming legal request

---
title: Accept incoming legal request
description: As a legal fulfiller, accept or reject to an incoming legal request assignment from the Legal Counsel Center Inbox.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/legal-service-delivery/lsd-awa-accept-legal-req.html
release: australia
product: Legal Service Delivery
classification: legal-service-delivery
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use, Advanced work assignment for Legal Service Delivery, Integration with ServiceNow applications, Legal Service Delivery, Legal and Contract Operations, Employee Service Management]
---

# Accept incoming legal request

As a legal fulfiller, accept or reject to an incoming legal request assignment from the Legal Counsel Center Inbox.

## Before you begin

Role required: sn\_lg\_ops.legal\_fulfiller

## Procedure

1.  Navigate to **All** > **Legal Request** > **Legal Counsel Center**.

2.  Select the Inbox icon \(\[Omitted image "lsd-awa-inbox.png"\] Alt text: Inbox icon\).

3.  Select **Available** from **Status** to indicate that you are available.

4.  When a legal request assignment comes through the chat queue, accept or reject the **Accept**.

<table id="choicetable_ytq_1bt_xbc"><thead><tr><th align="left" id="d149670e100">

Action

</th><th align="left" id="d149670e103">

Steps

</th></tr></thead><tbody><tr><td id="d149670e109">

**Accept assignment**

</td><td>

Select **Accept**.**Note:** The legal request will be assigned to you.

</td></tr><tr><td id="d149670e123">

**Reject assignment**

</td><td>

Select **Reject**.**Note:** The legal request will be assigned to next agent available according to the availability, capacity and skills.

</td></tr></tbody>
</table>
**Parent Topic:**[Use Advanced Work Assignment for Legal Service Delivery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-service-delivery/lsd-awa-use-landing.md)