Configure Advanced Work Assignment for Legal Service Delivery

---
title: Configure Advanced Work Assignment for Legal Service Delivery
description: Configure the Advanced Work Assignment for Legal Service Delivery.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/legal-service-delivery/lsd-awa-configure-landing.html
release: australia
product: Legal Service Delivery
classification: legal-service-delivery
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Advanced work assignment for Legal Service Delivery, Integration with ServiceNow applications, Legal Service Delivery, Legal and Contract Operations, Employee Service Management]
---

# Configure Advanced Work Assignment for Legal Service Delivery

Configure the Advanced Work Assignment for Legal Service Delivery.

## Configuration overview

-   **[Activate Advanced Work Assignment for Legal Service Delivery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-service-delivery/lsd-activate-awa.md)**

    Activate the Advanced Work Assignment for Legal Service Delivery plugin \(sn\_lg\_awa\) for Legal Service Delivery if you have the admin role

-   **[Set up Advanced Work Assignment for Legal Service Delivery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-service-delivery/setup-awa-lsd.md)**

    Configure various components, such as service channels, work item queues, and assignment rules that determine how a legal request should be routed to an agent.

-   **Activate [Skills Management](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/servicenow-platform/skills-management.md)**

    If you are going to use skill determination rules to map a skill to an legal request, activate Skills Management \[com.snc.skills\_management\].

    **Note:** If you're using skill management, ensure you have the right subscription.