Use Advanced Work Assignment for Legal Service Delivery

---
title: Use Advanced Work Assignment for Legal Service Delivery
description: Use the ServiceNow Advanced Work Assignment for Legal Service Delivery feature to automatically assign legal to agents based on availability, capacity, and skills.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/legal-service-delivery/lsd-awa-use-landing.html
release: australia
product: Legal Service Delivery
classification: legal-service-delivery
topic_type: concept
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Advanced work assignment for Legal Service Delivery, Integration with ServiceNow applications, Legal Service Delivery, Legal and Contract Operations, Employee Service Management]
---

# Use Advanced Work Assignment for Legal Service Delivery

Use the ServiceNow Advanced Work Assignment for Legal Service Delivery feature to automatically assign legal to agents based on availability, capacity, and skills.

Legal requests can be automatically assigned using assignment rules, Advanced Work Assignment or Predictive Intelligence. For more information, see [Assigning legal request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-request-management/lsd-lr-assignment-landing.md).

-   **[Accept incoming legal request](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-service-delivery/lsd-awa-accept-legal-req.md)**  
As a legal fulfiller, accept or reject to an incoming legal request assignment from the Legal Counsel Center Inbox.

**Parent Topic:**[Advanced work assignment for Legal Service Delivery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-service-delivery/lsd-awa-landing.md)