View legal request from the Outlook add-in

---
title: View legal request from the Outlook add-in
description: As a legal request fulfiller, view legal requests and matters in the Microsoft Outlook Add-In for Legal Service Delivery.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/legal-service-delivery/lsd-outlook-addin-view-lr.html
release: australia
product: Legal Service Delivery
classification: legal-service-delivery
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Use Microsoft Outlook Add-In for Legal Service Delivery, Microsoft Outlook Add-In for Legal Service Delivery, Integration with Third-party applications, Legal Service Delivery, Legal and Contract Operations, Employee Service Management]
---

# View legal request from the Outlook add-in

As a legal request fulfiller, view legal requests and matters in the Microsoft Outlook Add-In for Legal Service Delivery.

## Before you begin

Ensure you have installed and configured Microsoft Outlook Add-In for Legal Service Delivery. For more information, see [Configure Microsoft Outlook Add-In for Legal Service Delivery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-service-delivery/lsd-outlook-addin-configure.md)

Role required: sn\_lg\_ops.request\_fulfiller or sn\_lg\_matter.matter\_fulfiller

## Procedure

1.  Sign in to Microsoft Outlook Add-In for Legal Service Delivery.

    For more information, see [Sign in to Microsoft Outlook Add-In for Legal Service Delivery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-service-delivery/lsd-outlook-addin-login.md).

2.  On the Microsoft Outlook ribbon, select ServiceNow for Legal.

3.  View the legal request.

<table id="choicetable_spn_5bq_bcc"><thead><tr><th align="left" id="d344815e122">

Method

</th><th align="left" id="d344815e125">

Steps

</th></tr></thead><tbody><tr><td id="d344815e131">

**Using search**

</td><td>

1.  In the search box enter at least two characters to search by Number, Short description, and Requested for

Legal requests and matters matching the search criteria will be displayed.

2.  Select the legal request or matter.


</td></tr><tr><td id="d344815e165">

**For an email**

</td><td>

1.  Select the email.

The legal request submitted for the email is displayed in the Created from this email section.

2.  Select the legal request.


</td></tr></tbody>
</table>    Legal request details are displayed and you can attach or delete documents.

4.  To view the legal request or matters in the ServiceNow instance, select Open the request in workspace icon \(\[Omitted image "lsd-outlook-addin-open-lr.png"\] Alt text: Open the request in workspace icon\).

    You can view the legal request or matters in the instance and perform actions that are available according to the current state.


**Parent Topic:**[Use Microsoft Outlook Add-In for Legal Service Delivery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-service-delivery/lsd-outlook-addin-use.md)