Install Microsoft Word add-in for ServiceNow Contracts

task australia Updated Sep 10, 2026 1 min read snlc-install-word-addin.md

You can activate the Microsoft Word add-in for ServiceNow Contracts plugin (sn_cm_word_addin) if you have the admin role. The application installs related ServiceNow® Store applications and plugins if they are not already installed.

Before you begin

Role required: admin

Procedure

Navigate to All > System Applications > All Available Applications > All.
Find the Microsoft Word add-in for ServiceNow Contracts plugin (sn_cm_word_addin) using the filter criteria and search bar.

You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.
Select Install to start the installation process.

Note: When domain separation and delegated admin are enabled in an instance, the administrative user must be in the global domain. Otherwise, the following error appears: Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.

You will see a message after installation is completed. For information about the components installed with a plugin, see Find components installed with an application.

Configure the Microsoft Word add-in for ServiceNow Contracts
As an admin, configure the Microsoft Word add-in for ServiceNow Contracts.

Parent Topic:Configure Contract Management Pro for Legal Service Delivery

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---
title: Install Microsoft Word add-in for ServiceNow Contracts
description: You can activate the Microsoft Word add-in for ServiceNow Contracts plugin \(sn\_cm\_word\_addin\) if you have the admin role. If the application does NOT include demo data or it does NOT install related applications and plugins, delete or revise the following sentence:The application installs related ServiceNow Store applications and plugins if they are not already installed.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/legal-service-delivery/snlc-install-word-addin.html
release: australia
product: Legal Service Delivery
classification: legal-service-delivery
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Configure, Contract Management Pro for Legal Service Delivery, Integration with ServiceNow applications, Legal Service Delivery, Legal and Contract Operations, Employee Service Management]
---

# Install Microsoft Word add-in for ServiceNow Contracts

You can activate the Microsoft Word add-in for ServiceNow Contracts plugin \(sn\_cm\_word\_addin\) if you have the admin role. The application installs related ServiceNow® Store applications and plugins if they are not already installed.

## Before you begin

Role required: admin

## Procedure

1. Navigate to **All** &gt; **System Applications** &gt; **All Available Applications** &gt; **All**.

2. Find the Microsoft Word add-in for ServiceNow Contracts plugin \(sn\_cm\_word\_addin\) using the filter criteria and search bar.

You can search for the plugin by its name or ID. If you cannot find a plugin, you might have to request it from ServiceNow personnel.

3. Select **Install** to start the installation process.

**Note:** When domain separation and delegated admin are enabled in an instance, the administrative user must be in the **global** domain. Otherwise, the following error appears: `Application installation is unavailable because another operation is running: Plugin Activation for <plugin name>.`

You will see a message after installation is completed. For information about the components installed with a plugin, see [Find components installed with an application](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/platform-administration/find-components.md).

- **[Configure the Microsoft Word add-in for ServiceNow Contracts](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-service-delivery/snlc-config-word-addin.md)**
As an admin, configure the Microsoft Word add-in for ServiceNow Contracts.

**Parent Topic:**[Configure Contract Management Pro for Legal Service Delivery](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-service-delivery/snlc-config-sn-legal-contracts.md)