View and track a renewal request

task australia Updated Sep 23, 2026 1 min read snlc-renewal-view-details.md

View the details of a renewal request from the Employee Center ticket page, and view the renewal history and contract details in the executed contract record after signing is complete.

Before you begin

Role required: sn_lg_ops.legal_user and sn_cm_core.contract_user

About this task

You can track a renewal request from its ticket page in the Employee Center. The ticket page is accessible to the requested-for and opened-by users who have the contract user role.

Procedure

In the Employee Center, navigate to My Requests.

Open your submitted renewal request.

Tab	Description
Legal Contracts	Visible when the request state is Contract signed or Closed complete. Select the record to download the executed contract. If the contract is stored in OneDrive or Google Drive, it opens in the external storage viewer.
Preview	Visible for own-paper requests that use internal storage.
Contract Documents	Shows the contract document revisions for the request.
Supporting Documents	Supporting documents in external storage open in OneDrive or Google Drive as read only. Documents in internal storage can be downloaded.
Activity	Shows the activity stream and comments. You can add notes.
Signatories	Shows internal and external signer details.
Request Details	Shows all intake form fields that were completed on submission.

Track the activities in the request and add notes by selecting the Activity tab.
To cancel the request, select Actions > Cancel Request.

You can cancel a request in the Draft, New, Work in Progress, Awaiting Review, Awaiting Approval, and Awaiting Signature states.

Parent Topic:Contract renewals

Keywords Renewal historyContract historyView renewal detailsRenewal chainExecuted contracts

53 lines · 2.8 KB Wrap lines

---
title: View and track a renewal request
description: View the details of a renewal request from the Employee Center ticket page, and view the renewal history and contract details in the executed contract record after signing is complete.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/legal-service-delivery/snlc-renewal-view-details.html
release: australia
product: Legal Service Delivery
classification: legal-service-delivery
topic_type: task
last_updated: "2026-09-23"
reading_time_minutes: 1
keywords: [Renewal history, Contract history, View renewal details, Renewal chain, Executed contracts]
breadcrumb: [Contract renewals, Use, Contract Management Pro for Legal Service Delivery, Integration with ServiceNow applications, Legal Service Delivery, Legal and Contract Operations, Employee Service Management]
---

# View and track a renewal request

View the details of a renewal request from the Employee Center ticket page, and view the renewal history and contract details in the executed contract record after signing is complete.

## Before you begin

Role required: sn\_lg\_ops.legal\_user and sn\_cm\_core.contract\_user

## About this task

You can track a renewal request from its ticket page in the Employee Center. The ticket page is accessible to the requested-for and opened-by users who have the contract user role.

## Procedure

1. In the Employee Center, navigate to **My Requests**.

2. Open your submitted renewal request.

|Tab|Description|
|---|-----------|
|**Legal Contracts**|Visible when the request state is Contract signed or Closed complete. Select the record to download the executed contract. If the contract is stored in OneDrive or Google Drive, it opens in the external storage viewer.|
|**Preview**|Visible for own-paper requests that use internal storage.|
|**Contract Documents**|Shows the contract document revisions for the request.|
|**Supporting Documents**|Supporting documents in external storage open in OneDrive or Google Drive as read only. Documents in internal storage can be downloaded.|
|**Activity**|Shows the activity stream and comments. You can add notes.|
|**Signatories**|Shows internal and external signer details.|
|**Request Details**|Shows all intake form fields that were completed on submission.|

3. Track the activities in the request and add notes by selecting the **Activity** tab.

4. To cancel the request, select **Actions** &gt; **Cancel Request**.

You can cancel a request in the Draft, New, Work in Progress, Awaiting Review, Awaiting Approval, and Awaiting Signature states.

**Parent Topic:**[Contract renewals](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-service-delivery/snlc-renewal-landing.md)