Resolve the failure to submit a self-serve contract

task australia Updated Sep 10, 2026 1 min read snlc-sync-signatories-fulfiller.md

As a legal user, resubmit a contract request that was not submitted due to incomplete signatory information by updating and syncing signatory information.

Before you begin

Role required:

sn_lg_ops.legal_user and sn_cm_core.contract_user
sn_cm_core.contract_fulfiller

About this task

If the signatory information is missing, the contract request will be saved as a draft and won't be submitted. Update the signatories and synchronize them to resolve the failure.

Procedure

Navigate to All > Legal Request > Legal Counsel Center.
Select the List icon ([Omitted image "lsd-lcc-list-icon.png"] Alt text: List icon).
Navigate to Legal Requests.
Open a legal request.
Select the Contract Requests tab and open the request.
Select the Activity stream to find the validation error.
Select the Signatories tab.
Select the signatory and update the information.
Select Save to save the signatory details.
Select the Signatories tab.
Select Sync signatories.

The contract document is updated with the new signatory details.
Select Save.
Select Resubmit.

Result

The contract request is resubmitted and the state changes from Draft to Work in progress.

Parent Topic:Updating and synchronizing signatories

67 lines · 2.4 KB Wrap lines

---
title: Resolve the failure to submit a self-serve contract
description: As a legal user, resubmit a contract request that was not submitted due to incomplete signatory information by updating and syncing signatory information.
locale: en-US
canonical_url: https://www.servicenow.com/docs/r/australia/employee-service-management/legal-service-delivery/snlc-sync-signatories-fulfiller.html
release: australia
product: Legal Service Delivery
classification: legal-service-delivery
topic_type: task
last_updated: "2026-09-10"
reading_time_minutes: 1
breadcrumb: [Updating and synchronizing signatories, Work on NDA legal requests, Non-disclosure agreement requests, Use, Contract Management Pro for Legal Service Delivery, Integration with ServiceNow applications, Legal Service Delivery, Legal and Contract Operations, Employee Service Management]
---

# Resolve the failure to submit a self-serve contract

As a legal user, resubmit a contract request that was not submitted due to incomplete signatory information by updating and syncing signatory information.

## Before you begin

Role required:

- sn\_lg\_ops.legal\_user and sn\_cm\_core.contract\_user
- sn\_cm\_core.contract\_fulfiller

## About this task

If the signatory information is missing, the contract request will be saved as a draft and won't be submitted. Update the signatories and synchronize them to resolve the failure.

## Procedure

1. Navigate to **All** &gt; **Legal Request** &gt; **Legal Counsel Center**.

2. Select the List icon \(\[Omitted image "lsd-lcc-list-icon.png"\] Alt text: List icon\).

3. Navigate to **Legal Requests**.

4. Open a legal request.

5. Select the **Contract Requests** tab and open the request.

6. Select the **Activity** stream to find the validation error.

7. Select the **Signatories** tab.

8. Select the signatory and update the information.

9. Select **Save** to save the signatory details.

10. Select the **Signatories** tab.

11. Select **Sync signatories**.

The contract document is updated with the new signatory details.

12. Select **Save**.

13. Select **Resubmit**.

## Result

The contract request is resubmitted and the state changes from Draft to Work in progress.

**Parent Topic:**[Updating and synchronizing signatories](https://raw.githubusercontent.com/ServiceNow/ServiceNowDocs/australia/markdown/australia/employee-service-management/legal-service-delivery/snlc-update-sync-signatories.md)